Public Library Front Desk Associate

City of Aurora; United States; On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

On-site fitness center and wellness

Internal educational programs

Innovation workspaces access

Job summary

The City of Aurora is seeking a Front Desk Assistant to provide friendly receptionist support and clerical assistance for the Bicentennial Art Center operations. You will handle inquiries, registrations, payments, and data entry in a busy cultural services environment.

The role requires strong customer service, basic math, and experience with office software. Candidates should be prepared for varied daytime/shifts and learn city registration systems.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of clerical training/experience, including telephone and customer service.
• ActiveNet knowledge is helpful but not required.
• Basic accounting knowledge.
• Proficient in Windows-based programs; Word/Excel.
• Strong customer service and cash-handling skills.

Responsibilities

• Answer and direct questions from visitors by phone and in person.
• Record attendance and visitor statistics.
• Gather information for various reports.
• Register customers in classes using City registration and POS system.
• Process payments and perform daily revenue reconciliation.
• Maintain facility security during opening/closing.

Skills

Customer service

Communication

Reception duties

Cash handling

Education

High School Diploma or GED

Tools

ActiveNet

Microsoft Word

Microsoft Excel

POS system

Job description

The City of Aurora is seeking a Front Desk Assistant to provide friendly receptionist support and clerical assistance for the Bicentennial Art Center operations. You will handle inquiries, registrations, payments, and data entry in a busy cultural services environment.

The role requires strong customer service, basic math, and experience with office software. Candidates should be prepared for varied daytime/shifts and learn city registration systems.