Front Desk Assistant - Bicentennial Arts Center

City of Aurora; United States; On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

On-site fitness center and wellness

Internal educational programs

Innovation workspaces access

Job summary

The City of Aurora is seeking a Front Desk Assistant to provide friendly receptionist support and clerical assistance for the Bicentennial Art Center operations. You will handle inquiries, registrations, payments, and data entry in a busy cultural services environment.

The role requires strong customer service, basic math, and experience with office software. Candidates should be prepared for varied daytime/shifts and learn city registration systems.

Qualifications

• High School Diploma or GED is required.
• At least 1 year of clerical training/experience, including telephone and customer service.
• ActiveNet knowledge is helpful but not required.
• Basic accounting knowledge.
• Proficient in Windows-based programs; Word/Excel.
• Strong customer service and cash-handling skills.

Responsibilities

• Answer and direct questions from visitors by phone and in person.
• Record attendance and visitor statistics.
• Gather information for various reports.
• Register customers in classes using City registration and POS system.
• Process payments and perform daily revenue reconciliation.
• Maintain facility security during opening/closing.

Skills

Customer service

Communication

Reception duties

Cash handling

Education

High School Diploma or GED

Tools

ActiveNet

Microsoft Word

Microsoft Excel

POS system

Job description

JOB LOCATION

13655 E. Alameda Ave Aurora, Colorado 80012-1302 City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees.

Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.

At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day


• Diverse community


• Competitive total compensation package


• Well-Founded General Employees Retirement Plan


• Light rail station minutes away


• On-site fitness center and overall employee well-being programs


• Internal educational programs to assist with career advancement


• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

The Library and Cultural Services Department's vision is to empower an environment of lifelong learning and cultural enrichment by stimulating learning and literacy, inspiring creativity, and integrating arts, culture, and history into the lives of Aurorans. We have two divisions within the department: Library and Cultural Services, both offering a variety of free services to the community, including 5 public libraries, the Aurora History Museum and Historic Sites, Aurora Fox Arts Center, The People’s Building, and community events, programs, and activities for all ages. Please go to www.AuroraGov.org/LCS to learn more about the City of Aurora, Library and Cultural Services Department. This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

The hiring range for this role is $15.16 - $17.78/hour Salary to be commensurate with experience.

The application deadline is December 20, 2026. Please note that the City of Aurora will conduct ongoing application screenings on a first-come, first-served basis; as soon as we determine we have a qualified pool of applicants, this position may close quickly and without notice.

The Library & Cultural Services Department is looking for a Front Desk Assistant. This role requires a friendly and customer service-oriented individual to perform receptionist duties and a variety of clerical and administrative support for the operation of the Bicentennial Art Center.

• Answers and directs questions, inquiries, and concerns of visitors by telephone and in person.


• Records attendance and visitor statistics.


• Gathers information for various reports.


• Registers customers in classes using City registration and Point of Sale (POS) system.


• Processes payments and handles daily reconciliation of revenue.


• Maintains security of facility upon opening and closing.


• Conducts sales for Bicentennial Art Center using City POS system.


• Operates a variety of office equipment.


• Check in and out students for open hours.


• Performs other duties as assigned.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

• Education: High School Diploma or GED.


• Experience: At least 1 year of clerical training/experience, including telephone and customer service experience.


• Preferred Qualifications: Working knowledge of ActiveNet is helpful but not required.


• Knowledge: Knowledge of basic accounting.


• Working knowledge of Microsoft Word and Excel.


• Skills: Basic math skills and cash handling experience.


• Skill in the use of windows-based programs.


• Skill in the use of Microsoft Office Suite, SharePoint, and OneDrive.


• Strong customer service skills.


• Abilities: Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials.


• Communicate effectively both orally and in writing.


• Ability to work a varied schedule that includes days, nights, weekends, and possibly holidays.


• Ability to work alone.


• Ability to use general office equipment and personal computers and related software applications.

WORKING CONDITIONS Essential Personnel: When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands: Occasional medium work that involves moving no more than 50 pounds with or without assistance at a time Occasional lifting, carrying, walking, and standing. Clear vision to read and interpret reports and other written documents. Speech communication and hearing to maintain communication with employees and citizens. Hand/eye coordination for operation of computer keyboard, cash register, and telephone. Variable hour coverage for both evening and daytime shifts.

Work Environment: Works primarily in a dusty pottery studio environment.

Equipment Used: Uses standard office equipment including personal computers and common office software such as email, internet, Word, Excel, and registration software such as Active Net. This role may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References: As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others. Employment references will be conducted on finalists for City of Aurora vacancies.

Notice Regarding Colorado Identification Document Protections (HB26‑1283): As part of the employment eligibility verification process, the city of Aurora may request government-issued identification documents as permitted by law. Original identification documents will be reviewed only as necessary for employment eligibility verification and will not be retained longer than permitted by law. Applicants will retain possession and control of their original identification documents except for any temporary retention permitted or required by law.

Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity Respect Professionalism Customer Service And we welcome all who share these values to apply.

Why Work for Aurora?

• Rewarding public sector work impacting a large and diverse community


• Growing city and employee population


• Competitive total compensation package


• Rich benefits package with low employee costs


• Generous paid leave program 100% funded


• Employee and Family Care Leave Program


• Retirement pension plan and 457b plans available


• Subsidized recreation center pass, on-site fitness centers and wellness programs


• Continued education and career advancement opportunities


• Learn more about city of Aurora benefits

Notice Regarding Automated Processing and Fraud Prevention: As part of our recruiting and application security processes, we may use automated tools and technologies to help detect fraudulent activity, protect applicant accounts, and support the administration of employment applications. These tools may collect and process information associated with your application activity, including: Number of job requisitions applied to External application session duration Geolocation country code IP address Device/browser fingerprinting information (including JA4 fingerprint data) This information may be used by Workday’s Fraudulent Job Application Prevention capabilities to generate an application risk or fraud assessment score. These tools are designed to support application security, fraud prevention, and recruiting operations and may be considered during the processing or review of applications. Meaningful human review remains part of our hiring and recruiting process. For additional information regarding our processing of applicant information, please review our Privacy Notice or contact [e-mail].

Please show all your employment history, including military service and related documentation (DD214) on the application. Leaving blanks or omitting previous employment may result in your disqualification from employment. City policy requires that selected candidates provide documentation in the form of official transcripts of the highest level of education attained by the candidate that is listed on their application materials. Applicants who hold a Commercial Driver’s License will also be required to undergo alcohol testing using an Evidential Breath Testing Device. The city of Aurora uses E-Verify to determine if employees are legally eligible to work in the United States. Know your rights!

The city of Aurora is an equal opportunity employer. No applicant for employment or employee shall be discriminated against because of age, race, color, sex, gender identity, sexual orientation, religion, creed, national origin, ancestry, disability or military status. The city shall develop and maintain a plan for diversity. Through its staff, the city shall periodically analyze its employment related practices and its plan for diversity to ensure compliance with this policy.

If you need assistance or reasonable accommodation for completing this application, please feel free to contact our office at: 303.739.7225 or visit us at 15151 E. Alameda Pkwy., Suite 3500, Aurora, CO 80012.