Library Assistant

Chesterfield County, VA; Chesterfield Court House (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Chesterfield Public Library in Virginia is hiring a full-time Library Assistant to provide frontline customer service, check in/out materials, and assist patrons with basic account needs.

You will operate the library's circulation system, help patrons with devices, collect fines, and support daily clerical tasks, work with diverse community members, and uphold the Chesterfield Public Library Way.

Qualifications

• High school diploma or GED required.
• One year of customer service experience preferred.
• Pre-employment drug testing and background checks required.

Responsibilities

• Operate the electronic library system to assist patrons with reserves, renewal, checkout and returns.
• Assist patrons with account services including PIN resets and login assistance.
• Fines collection and fee processing according to procedures.
• Prepare materials for circulation and reshelving; ensure shelves are in proper order.
• Provide in-person or phone help to patrons.

Skills

Customer service

Cash handling

Filing

Computers

Interpersonal skills

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Library system software

Job description

MINIMUM EDUCATION AND EXPERIENCE

:

High school diploma or GED; one year of customer service experience (preferably in a public library); or an equivalent combination of training and experience. Pre-employment drug testing, FBI criminal background check and education/degree verification required.

KNOWLEDGE, SKILLS AND ABILITIES

:

Knowledge of principles and practices of customer service; of standard office practices and procedures; of basic library services and functions. Excellent customer service skills. Basic money handling skills including use of a cash register. Ability to accurately file alphabetically and numerically; to operate a personal computer and related software and current library technologies; to interact with a variety of people from different cultures and backgrounds and of varying ages; to problem solve; to develop and maintain effective working relationships with internal and external customers.

WHO WE ARE

:

Chesterfield Public Library is a forward-thinking library system with a passion for providing access to information, facilitating engaging customer experiences, and enriching the lives of our community in innovative ways. Chesterfield Public Library is currently hiring for a full-time Library Assistant who shares our passion and who is willing to learn and apply the Chesterfield Public Library Way in customer interactions.

The Library Assistant provides service to the public including book check in/out, prepares material for circulation, basic clerical and computer operation.

DUTIES INCLUDE

:

• Operation of electronic library system to assist patrons with library processes including reserves, renewal and checking out/in books and other material, answer routine questions in-person or by phone.
• Assist patrons with basic account services such as resetting PIN numbers, account set-up, account log-in assistance, printing documents, basic computer and library equipment use and technology assistance with personal devices such as tablets, smart phones, Kindles, etc.
• Provide assistance or answer questions to assist patrons by phone or in person.
• Collect fines and fees for materials and services and process according to library procedures.
• Prepare various materials such as books, DVD’s and other material for circulation
• Sorts and shelves various types of library materials and equipment; maintains shelves in proper order.
• Perform other work as required.

This position is a part of an approved Career Development Plan (CDP) and offers career progression opportunities and salary incentives, as funding permits, based on performance, qualifications, and experience.

PHYSICAL REQUIREMENTS

:

Work is performed in library office, library locations and other professional settings; extensive use of computers and devices required. Light to medium, occasionally heavy, physical requirements which may include, sitting, standing, walking, reaching, pushing, pulling, lifting, climbing, stooping, kneeling, crouching, keyboarding, grasping, repetitive motions, talking, hearing, visual acuity to perform an activity such as preparing and analyzing data and figures; viewing a computer terminal and reading; not substantially exposed to adverse environmental conditions.

Please note : We are not able to accept resumes or other attachments via email. Application information that is submitted in any manner other than the Chesterfield County Careers web page is considered unsolicited and is not evaluated.