Public IT Applications Manager (Exchange & Telephony)

Broward County Tax Collector; Fort Lauderdale (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

FRS retirement benefits

Medical/dental/vision insurance

Life insurance and legal services

14 paid holidays

Professional training and careeradv

Job summary

Broward County Tax Collector’s Office seeks an Applications Manager to lead IT applications and infrastructure, supervising Exchange, telephony, webmaster, and server teams. You will ensure secure, high-availability email, websites, and server systems supporting tax, motor vehicle, and driver license operations.

Ideal candidates have a degree in IT/CS/MIS and 5+ years in IT with supervisory experience, plus knowledge of Windows, Unix, Exchange, and enterprise telephony.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, MIS or related field required.
• Five (5) years of IT experience in systems administration, application management, telephony, or web management.
• Two (2) years in a supervisory or team lead role.
• Experience with Microsoft Exchange, enterprise telephony/call center systems, website management, and both Windows and Unix environments required.

Responsibilities

• Supervise and coordinate the daily activities of the Exchange Administrator, Telephony/Call Center Administrator, Webmaster, and Server Administrator.
• Oversee the operation and security of Microsoft Exchange email systems, including account management, retention policies, encryption, and threat protection.
• Manage enterprise telephony and call center systems, including IVR configuration, call routing, reporting, uptime monitoring, and integration with customer service applications.
• Direct website management activities to ensure the Tax Collector’s Office website is secure, accurate, ADA/Section 508 compliant, and provides timely public information.
• Oversee Windows and Unix server administration, including installation, upgrades, patch management, performance monitoring, backups, and disaster recovery.
• Ensure operational readiness and compliance of application systems supporting property tax collection, business tax receipts, motor vehicle registrations, and driver license issuance.
• Implement and maintain robust cybersecurity practices, including access control, vulnerability scanning, incident response, and alignment with frameworks such as NIST and CIS.
• Conduct or coordinate periodic security audits, penetration testing, and risk assessments for all managed systems.
• Collaborate with state agencies (DHSMV, DOR) and third-party vendors to maintain and enhance system functionality, security, and compliance.
• Develop and enforce policies, procedures, and documentation for all supported systems and applications.
• Prepare operational and performance reports for IT leadership and executive management.
• Respond to escalated technical issues and lead resolution efforts for critical incidents.

Skills

Leadership

Team leadership

Cybersecurity awareness

Communication

Education

Bachelor’s degree in IT/CS/MIS

Tools

Microsoft Exchange

Enterprise telephony

Web management

Windows

Unix

Job description

Broward County Tax Collector’s Office seeks an Applications Manager to lead IT applications and infrastructure, supervising Exchange, telephony, webmaster, and server teams. You will ensure secure, high-availability email, websites, and server systems supporting tax, motor vehicle, and driver license operations.

Ideal candidates have a degree in IT/CS/MIS and 5+ years in IT with supervisory experience, plus knowledge of Windows, Unix, Exchange, and enterprise telephony.