Public Information & Office Support Specialist

County of Santa Clara; San Jose (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

County of Santa Clara is seeking a qualified office Specialist II to perform a wide variety of moderately complex clerical duties under limited supervision, requiring knowledge of department operations, policies and procedures.

This role involves data extraction and entry, responding to inquiries, managing files, preparing correspondence and reports, payroll support, scheduling, billing coordination, and basic office tech.

Qualifications

• Requires high school diploma and 2 years of clerical experience.
• Strong written and verbal English communication skills.
• Proficiency with word processing, spreadsheets, and database tools.

Responsibilities

• Furnishes information to the public and departments by researching data, explaining policies, and composing routine letters.
• Assists visitors and callers by directing them to appropriate offices or personnel.
• Performs data entry and maintains client and case records in databases.

Skills

Public service

Verbal communication

Typing speed

Keyboarding

Discretion

Office software

Organization

Customer service

Education

High school diploma

Tools

Word processing software

Spreadsheet software

Database software

Job description

County of Santa Clara is seeking a qualified office Specialist II to perform a wide variety of moderately complex clerical duties under limited supervision, requiring knowledge of department operations, policies and procedures.

This role involves data extraction and entry, responding to inquiries, managing files, preparing correspondence and reports, payroll support, scheduling, billing coordination, and basic office tech.