Public Information Clerk

Austin Community College; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

The United States Bankruptcy Court for the Eastern District of New York is seeking a Public Information Clerk to support filing, case management, and public assistance. The incumbent will handle inbound calls, prepare files, educate filers on requirements, and ensure proper fee handling and document processing.

Responsibilities include docketing, maintaining case records, processing transcripts, and ensuring data quality.

Qualifications

• High school diploma or equivalent required; a four year college degree is preferred.
• Minimum of two years of relevant work experience; legal or court experience is a plus.
• Exceptional computer, accuracy, and quality assurance skills with strong communication.

Responsibilities

• Answer and route incoming calls; prepare case files for tracking and assist the public with databases.
• Receive and review documents, secure funds, balance cash, and process payments.
• Educate filers on filing requirements and prepare educational materials for Pro Se filers.
• Sort, classify, and file records; maintain filing system integrity for court personnel.
• Docket documents, assign case numbers, open and manage cases, and oversee eSR and eDoc programs.
• Prepare transcripts, verify materials, monitor timeliness, and deliver to parties.
• Manage cases from opening to closing; review data accuracy and make necessary corrections.
• Log mail and checks; verify and process payments received by mail.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Attention to detail

Education

High school diploma or equivalent

Four year college degree preferred

Job description

Job Summary

The United States Bankruptcy Court for the Eastern District of New York is accepting applications for the position of Public Information Clerk. The incumbent performs a variety of duties, including receiving and maintaining court files in compliance with federal and local rules and procedures. The incumbent performs customer service and cashier duties, provides procedural information, and collects court fees.

Representative Duties

Answer and route incoming calls, prepare case files for tracking and assist the public in the use of computerized databases.

Receive and review incoming documents to determine conformity with appropriate fees received over the counter and through the mail. Secure funds in cash register, balance cash drawer at the end of the day, and process credit card payments for filed documents.

Educate filers on proper national and local filing requirements and assist with the preparation of educational material for Pro Se filers. Provide basic information to the public, bar, and the court.

Sort, classify, and file case records. Maintain integrity of the filing system by monitoring proper access of records for court personnel, attorneys, and others. Certify court documents, and create and process new case files.

Perform case management work. Review filed documents to determine conformity and take appropriate action, and follow up with the rules, practices, and filing requirements. Docket Pro Se filed documents, calendar documents, and miscellaneous documents. Accept appropriate documents. Assign case numbers, open cases in the case management system and docket initial case opening events. Oversee and docket documents submitted through the Pro Se Electronic Document Upload Program. Process and manage cases filed through the Electronic Self-Representation (eSR) program.

Create electronic log notes of proceedings, including participants involved in court proceedings. Review transcripts submitted by agencies to ensure they meet the court’s format standards. Prepare case files and audio recordings to fulfill transcript requests, verifying that all necessary materials are properly compiled for transcription. Arrange for and monitor the timeliness and accuracy of the transcript being received from the transcriber and deliver to the appropriate parties.

Manage cases from opening to closing. Docket all signed orders. Review, identify, and research the accuracy, timeliness, and quality of data entered into the case record. Make corrections to the case record to comply with local and national procedures. Ensure that all case files and related information are in progression. Process notices of appeal and appeal-related documents. Perform quality control on attorney-docketed entries.

Retrieve, open and distribute mail. Log checks received in the Mail Tracking System. Verify and process checks received by mail.

Perform other duties as assigned.

Qualifications and Requirements

The successful candidate is required to have a high school diploma or equivalent; however, a four year college degree is preferred. Some educational credits may be substituted for experience. A minimum of two years of relevant work experience is required, with legal or court experience a plus. Applicant must possess exceptional computer skills with a demand for accuracy and quality assurance, and exceptional communication skills since frequent contact is with a wide variety of individuals within and outside the Judiciary.

Communication Skills

Must possess excellent oral, written, and interpersonal communication skills.

Excepted Appointment

• Applicants must be U.S. citizens or lawful permanent residents seeking U.S. citizenship.
• The Federal Financial Management Reform Act requires direct deposit of federal wages.
• Judiciary employees serve under “Excepted Appointments” and are considered “at will.”
• The Court requires employees to adhere to the Code of Conduct for Judicial Employees.

Conditions of Employment

As a condition of employment, the selected candidate must successfully complete an Office of Personnel Management background investigation including an FBI National Criminal History Fingerprint check. Employment will be considered provisional, pending a favorable suitability determination based on the results of the background investigation. Employment references may be checked prior to a job offer.

Benefits

The United States Bankruptcy Court offers an excellent working environment. Court employees are covered by the Court Personnel System and are entitled to benefits listed on the United States Courts website.

Incomplete applications will not be considered.

Only applicants selected for an interview will be contacted. Phone calls will not be accepted.

The Court reserves the right to modify, withdraw, or fill the Career Opportunity at any time, any of which may occur without prior written or other notice.

Diversity is important to the Judiciary. It is an essential component of services that the Judiciary is charged with providing to maintain justice, equality, fairness, respect, and dignity in society. To fulfill its duties, the Judiciary must include all members of society - not just regardless, but also inclusive of race, gender, disability, and the many other variables that make up the citizens of our nation. The Judiciary has a duty to promote a fair, just, and sustainable model of inclusive democracy and social justice that surpasses any governmental entity in the history of this nation or any other nation.

The U.S. Bankruptcy Court is an Equal Opportunity Employer.