Public Housing Specialist

AppleOne Employment Services; York (SC); On-site; USD 23,000 - 32,000; Full time

Job summary

AppleOne Employment Services is seeking a Public Housing Specialist in York, SC to support a public housing program. The role emphasizes organized processes, documentation, and strong tenant engagement, with potential for permanent growth.

Responsibilities include applicant processing, certifications, rent tracking, and daily tenant communication. The position offers a stable schedule and a pathway to permanent responsibilities and pay increases based on performance.

Qualifications

• Less than 1 year of experience.
• Strong organizational skills with accurate, current files.
• High attention to detail and ability to follow established processes.
• Ability to learn housing-related systems such as SACS, HUD EIV, and PIC.
• Comfortable communicating with tenants with ~20–30 daily contacts.
• Balance empathy with firm enforcement of lease rules.
• Strong written and verbal communication for notices and reports.
• Handle confidential information and background checks professionally.

Responsibilities

• Manage applicant intake, wait list updates, lease-up processes, tenant files and required documentation.
• Conduct annual recertifications, interim changes, income verification, and family composition updates.
• Communicate daily with tenants by phone, email, text, mail, and in person with professional customer service.
• Maintain records, reports, rent statements, closed/move-out files and retention schedules.
• Coordinate with maintenance and inspections for turnover and annual inspections.
• Monitor lease compliance, service requirements, HUD notices, and program changes.

Skills

Organization

Attention to detail

Communication skills

Documentation

Tenant interaction

HUD knowledge

Tools

SACS

HUD EIV

PIC

Job description

Job Summary

A public housing organization in York, SC is seeking a highly organized Public Housing Specialist for a temp-to-hire opportunity. This role is ideal for someone who enjoys structured processes, detailed documentation, tenant interaction, and mission-driven work that supports the community.

The Public Housing Specialist will help manage key aspects of the Public Housing Program, including applicant processing, tenant files, recertifications, rent payment tracking, compliance documentation, and daily tenant communication. This position offers a stable schedule, meaningful work, and the opportunity to grow into a permanent role with expanded responsibilities and potential for a pay increase.

This is a great opportunity for a detail-oriented professional who can balance empathy with firm policy enforcement. The work environment values respect, consistency, teamwork, and service to residents, with training opportunities available for long-term success.

Key Responsibilities

• Manage public housing applicant intake, wait list updates, lease-up processes, tenant files, and required documentation.
• Conduct annual recertifications, interim changes, income verification, and family composition updates in accordance with program requirements.
• Communicate daily with tenants by phone, email, text, mail, and in person while providing professional, respectful customer service.
• Maintain accurate records, reports, rent statements, closed files, move-out files, inactive files, and retention schedule requirements.
• Coordinate with maintenance and inspections teams regarding apartment availability, turnover, annual inspections, and move-in processes as assigned.
• Monitor lease compliance, community service requirements, tenant balances, HUD notices, and program changes.

Compensation and Benefits

• Pay: $20.00 per hour.
• Schedule: Monday through Thursday, 8:00 AM to 6:00 PM.
• Lunch: 1 hour total, with 30 minutes paid and 30 minutes unpaid.
• Thursday schedule may allow departure at 5:30 PM.
• Total hours: 37.5 hours per week.
• Potential for pay increase if hired permanently.
• Travel may be required an average of 2 to 3 weeks per year for training.

Required Qualifications and Skills

• Less than 1 year of experience required.
• Strong organizational skills with the ability to keep files accurate, current, uniform, and audit-ready.
• High attention to detail and ability to follow established processes and program guidelines.
• Ability to learn and use housing-related systems such as SACS, HUD EIV, and PIC.
• Comfortable communicating with tenants and handling approximately 20 to 30 contacts per day.
• Ability to balance empathy and respect with firm enforcement of lease and program rules.
• Strong written and verbal communication skills for letters, notices, reports, newsletters, and tenant correspondence.
• Ability to handle confidential information, background check coordination, income documentation, and tenant records professionally.
• Willingness to complete required training and stay current with HUD notices and program changes.

Preferred Qualifications

• Public Housing Specialist Certification.
• NSPIRE training or certification.
• Previous experience in public housing, affordable housing, property management, social services, or tenant services.
• Experience with annual recertifications, income verification, lease compliance, rent collection records, or housing program reporting.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.