Public Health Office Assistant

Creative Solutions Services, LLC; Carthage (TN); On-site; USD 26,000 - 34,000; Full time

Job summary

Creative Solutions Services, LLC is seeking a Dental Public Health Office Assistant to provide clerical support in the Carthage health department clinic. You will handle patient registration, scheduling, check-in/out, and referral coordination to keep the clinic running smoothly.

Ideal candidates are customer-focused, reliable, and able to work onsite with attention to privacy and accuracy in data entry, demographics, and eligibility documentation. Some travel within the region may be required.

Qualifications

• High School Diploma or equivalent required with 2 years of customer service/clerical experience.
• Must have a valid driver's license and background check.
• Preferred familiarity with dental/health clinic terminology and coding.

Responsibilities

• Schedule and manage patient appointments.
• Inform patients of visit requirements.
• Collect and update demographic information for registration.
• Review documentation to determine program eligibility.
• Input data into management information systems.
• Interact with multiple computer systems to input/receive information.
• Process cash drawer and balance finances.
• Inform clients of their rights and responsibilities for programs.
• Obtain prior authorization from insurers as needed.
• Assist in gathering documentation for services and submitting it.
• Compile forms for services to ensure efficient clinic flow.
• Scan and index records into the electronic dental record.
• Maintain a positive, cooperative work environment.

Skills

Customer service

Clerical skills

Data entry

Communication skills

Team oriented

Travel willingness

Education

High School Diploma or equivalent

Tools

Health management software

Data entry systems

Job description

Title: Public Health Office Assistant Location: Carthage, TN (Onsite) Duration: 3 Months Interview type: In-person Note: Local Candidates Only

Job Description:

• The Division of Client is seeking a Dental Public Health Office Assistant. Client provides public health, primary care, and dental services in local health departments throughout the state.
• The Dental Public Health Office Assistant performs clerical tasks in the health department dental clinic(s).
• These tasks include patient registration, scheduling, patient check-in and check-out, patient reminder and follow-up calls, referral coordination and other duties as assigned.
• Applicants should be customer focused, self-motivated, team oriented, and willing to travel as needed, throughout the region.

KEY RESPONSIBILITIES:

• Schedule and manage patient appointments
• Inform patients of any visit requirements
• Collect and update client demographic information for registration purposes
• Review documentation to determine eligibility for federal and state programs
• Input data into the health department management information systems
• Interact with multiple computer software systems to input/receive information
• Process the cash drawer and balance to ensure fiscal responsibility
• Inform clients of their rights and responsibilities for participation in programs
• Obtain prior authorization per guidance, before releasing medical information
• Assist in obtaining prior authorization from insurers through the gathering and submission of documentation before services are rendered, as applicable
• Compile appropriate forms for services requested to ensure efficient clinic flow
• Scanning and Indexing records into the electronic dental record
• Maintain a positive, constructive, and cooperative work environment

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent and experience equivalent to two years of full-time customer service delivery and/or clerical/office work. This position requires a current driver's license and Tennessee Bureau of Investigation background check.
• Substitution of Education for Experience: Course work credit received from an accredited college or university may substitute for the required experience on a year-for-year basis to a maximum of two years (e.g., 45 quarter hours may substitute for one year of the required experience).

PREFERRED QUALIFICATIONS:

• Prefer candidate to have active TN RDA license to allow for assisting chairside during emergencies or staffing shortages, in addition to possessing dental front office experience including understanding of dental terminology for accurate scheduling and insurance coding.