Public Health Complaint & Incident Intake Specialist

Indiana; Indianapolis (IN); On-site; USD 31,000 - 38,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards

Health savings account

Pension plans

Paid leave

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

The State of Indiana is hiring for a role within the Indiana Department of Health to receive complaints, evaluate information, and triage cases. The position operates in-office and initiates the complaint investigation survey process across program areas.

The salary starts at $34,216.00, with potential for commensurate compensation based on education and experience. Join one of the state's largest employers, with comprehensive benefits and a focus on work-life balance, and contribute to

Qualifications

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its effects on other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.

Responsibilities

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

Skills

Program knowledge

Communication skills

Team decision making

Interpersonal tact

Accounting basics

Education

No degree required

Job description

The State of Indiana is hiring for a role within the Indiana Department of Health to receive complaints, evaluate information, and triage cases. The position operates in-office and initiates the complaint investigation survey process across program areas.

The salary starts at $34,216.00, with potential for commensurate compensation based on education and experience. Join one of the state's largest employers, with comprehensive benefits and a focus on work-life balance, and contribute to