Complaint & Incident Intake Coordinator

State of Indiana; Indianapolis (IN); Presencial; USD 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical plan options (3 plans incl. RX

Wellness Rewards Program

Health Savings Account

Deferred compensation 457(b)

Pension plan options

Paid leave program

Public holidays & leave

Education Reimbursement Program

Group life insurance

Employee assistance program

LinkedIn Learning access

Free Parking

Descripción de la vacante

The State of Indiana seeks a detail-oriented in-office candidate to receive complaints, assess data for completeness, and triage it for investigation across commission survey areas. The role initiates the complaint survey process and supports program operations in a structured office environment.

Compensation starts at $34,216.00, with comprehensive benefits and leave programs. This position emphasizes accuracy, collaboration, and effective communication within a public service context.

Formación

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its effects on other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.
• A Degree Is Not Required.

Responsabilidades

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

Conocimientos

General program knowledge

Rules & regulations knowledge

Information gathering

Effective communication

Group decision making

Interpersonal tact

Accounting basics

Descripción del empleo

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

Work for Indiana Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About The Indiana Department Of Health (IDOH)

The Indiana Department of Health’s mission is to promote, protect, and improve the health and safety of all Hoosiers so that they can reach their optimal health regardless of where they live, learn, work, or play.

Role Overview

The position functions as an in-office job that has a primary responsibility of receiving complaints, evaluating the information for completeness and accuracy, and triaging them accurately. The position initiates the complaint investigation survey process for all commission survey areas.

Salary

The salary for this position traditionally starts at $34,216.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day In The Life

The essential functions of this role are as follows:

• Compile information relative to the assigned program area.
• Coordinate correspondence for information requests.
• Organize and maintain current and historical files related to the program.
• Organize program reports, applications, and maintain consultative services.
• Maintain and organize program assets.
• Prepare all program related training materials.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

What You'll Need For Success

Individuals in this role should minimally be able to articulate or demonstrate the following:

• General knowledge of the program area.
• Basic knowledge of the rules and regulations pertaining to the assigned program area and its affects upon other agency operations.
• Ability to gather and compile program materials.
• Ability to communicate effectively.
• Ability to operate effectively in a group decision-making process.
• Tact in dealing with other agency personnel and the public.
• Basic knowledge of accounting principles.

A Degree Is Not Required.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports

This role may be utilized in a supervisory capacity based on agency needs.

Benefits Of Employment With The State Of Indiana

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
• 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
• Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .