Public Health Administrative Lead: Operations & Training

Jackson County, NC; Sylva (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Jackson County Department of Public Health seeks a skilled Office Manager to supervise Management Support staff and Patient Relations Representatives. The role focuses on organizing workflow, ensuring timely completion of tasks, and maintaining a strong public-facing customer service standard.

The position emphasizes adherence to policies, data reporting, budgeting support, and staff development, with duties including interviewing and hiring and coordinating monthly supply orders.

Qualifications

• Completion of high school or equivalent with progressively responsible secretarial/administrative experience or related coursework.
• Ability to plan and supervise the work of others; excellent communication in writing and speaking.
• Knowledge of office techniques and general office accounting procedures.

Responsibilities

• Supervise Management Support office assistants and Patient Relations Representatives.
• Organize work flow and coordinate activities to meet timelines.
• Maintain customer service reputation and professionalism with the public.
• Review and submit timesheets biweekly; resolve minor disciplinary problems with the Business Officer.
• Interview and hire Office Assistants for Management Support and Patient Relations Representatives.

Skills

Staff supervision

Office management

Communication skills

Customer service

Policy & procedures

Data analysis

Record keeping

Timekeeping & payroll basics

Education

High school diploma or equivalent

Two-year secretarial science or business administration program

Four-year program in business/public administration

Job description

Jackson County Department of Public Health seeks a skilled Office Manager to supervise Management Support staff and Patient Relations Representatives. The role focuses on organizing workflow, ensuring timely completion of tasks, and maintaining a strong public-facing customer service standard.

The position emphasizes adherence to policies, data reporting, budgeting support, and staff development, with duties including interviewing and hiring and coordinating monthly supply orders.