Public Health Admin Specialist - Client Services

Tennessee Department of Health; Dunlap (TN); On-site; USD 30,000 - 33,000; Full time

Job summary

The Tennessee Department of Health is seeking an administrative support specialist to perform county health department office duties in a medical setting. You will assist with patient registration, scheduling, payments, and records management while ensuring confidentiality.

Responsibilities include verifying insurance and eligibility, explaining charges, and communicating health department services to clients.

Qualifications

• Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time customer service delivery and/or clerical/office work.
• Substitution of Experience for Education may apply; qualifying work may substitute for the required education on a year-for-year basis.
• Course work credit from an accredited college/university may substitute for the required experience on a year-for-year basis, up to two years.

Responsibilities

• Performs county health department office work in a medical office/clinic setting of average difficulty.
• Patient registration, scheduling, and payment collection; maintains confidentiality.
• Verifies insurance, financial information, immunization status, and program eligibility.
• Explains charges and sliding fee scales; prepares and maintains medical records.
• Interacts with the public to promote health department services and handles inquiries.

Skills

Customer Focus

Interpersonal Savvy

Communicates Effectively

Drives Engagement

Instills Trust

Education

High School Diploma

Tools

Personal Computer

Multi-Line Phone

Print/Fax/Copy/Scan

iPad

Job description

The Tennessee Department of Health is seeking an administrative support specialist to perform county health department office duties in a medical setting. You will assist with patient registration, scheduling, payments, and records management while ensuring confidentiality.

Responsibilities include verifying insurance and eligibility, explaining charges, and communicating health department services to clients.