Public Engagement & Municipal ID Specialist

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 49,000 - 79,000; Full time

Job summary

The City of Baltimore is hiring a Community Relations Specialist to support the Municipal ID program. You will staff enrollment events, assist residents with applications, and help issue ID cards while ensuring excellent customer service.

You will work closely with the Program Manager and Community Impact Manager to raise awareness, engage with diverse communities, and maintain data privacy and accuracy in program operations.

Qualifications

• High school diploma or GED or equivalent.
• One year of volunteer or paid work experience in community engagement and/or customer service preferred.
• Equivalent combination of education and experience.

Responsibilities

• Verify required documents such as proofs of identity and residency.
• Review, verify, and process municipal ID applications.
• Assist residents with completing applications and answering questions.
• Plan, coordinate, and share information about events and community engagement activities.
• Support walk-ins and schedule appointments for Municipal ID applicants.
• Set up and operate ID printers, scanners, and cameras.
• Utilize program software to process applications and track IDs.
• Respond to resident inquiries in person, by phone, and by email.
• Support interagency training activities.
• Collect anonymous resident demographic and satisfaction data at events.
• Track enrollment numbers, distribution, and outcomes of events.

Skills

English fluency

Basic computer skills

Verbal communication

Customer service

Multilingual preferred

Cross-cultural sensitivity

Adaptability

Teamwork

Fast-paced environment

Education

High school diploma or GED

Job description

The City of Baltimore is hiring a Community Relations Specialist to support the Municipal ID program. You will staff enrollment events, assist residents with applications, and help issue ID cards while ensuring excellent customer service.

You will work closely with the Program Manager and Community Impact Manager to raise awareness, engage with diverse communities, and maintain data privacy and accuracy in program operations.