Community Impact & ID Programs Liaison

Baltimore City; City of Syracuse (NY); On-site; USD 49,000 - 79,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

Life insurance

AD&D

FSA

Wellness programs

Support groups

Workshops

Job summary

Baltimore City is seeking three Community Relations Specialists to manage the Municipal ID program, serving as the primary contact for residents and coordinating enrollment events. You will staff applications, issue ID cards, and support outreach activities to build trust and engagement.

Under the Program Manager, you will verify documents, assist applicants, schedule appointments, and handle inquiries with professionalism and cultural sensitivity in a fast-paced, public-facing role.

Qualifications

• High school diploma or GED required.
• One year of volunteer or paid work in community engagement or customer service preferred.
• Equivalency is acceptable.

Responsibilities

• Verify documents and residency proofs per guidelines.
• Review and process municipal ID applications.
• Assist residents with applications and provide customer service.
• Coordinate events and engage with community organizations.
• Schedule appointments and support walk-ins.
• Operate ID printers, scanners, cameras and capture photos.
• Use program software to process and track IDs.
• Answer inquiries via in-person, phone, and email.
• Support interagency training.
• Collect anonymized demographic and satisfaction data.
• Track enrollment, distribution, and event outcomes.

Skills

English fluency

Basic computer skills

Verbal communication

Customer service

Multilingual

Cross-cultural sensitivity

Adaptability

Teamwork

Fast-paced environment

Education

High school diploma/GED

Job description

Baltimore City is seeking three Community Relations Specialists to manage the Municipal ID program, serving as the primary contact for residents and coordinating enrollment events. You will staff applications, issue ID cards, and support outreach activities to build trust and engagement.

Under the Program Manager, you will verify documents, assist applicants, schedule appointments, and handle inquiries with professionalism and cultural sensitivity in a fast-paced, public-facing role.