Community ID Outreach Specialist

City of Baltimore; Baltimore (MD); On-site; USD 49,000 - 79,000; Full time

Job summary

The City of Baltimore seeks three Community Relations Specialists for the Municipal ID Program. You will staff enrollment events, assist residents with applications, and issue ID cards while delivering excellent customer service.

Under the Program Manager, you will support community engagement activities, coordinate with partners, and help raise awareness and trust in the program through direct public interactions.

Qualifications

• Education: High school diploma or GED required.
• Experience: 1 year in community engagement or customer service preferred.
• Equivalency: combination of education and experience is acceptable.

Responsibilities

• Staff enrollment events and process municipal ID applications.
• Issue ID cards and provide customer service to residents.
• Assist residents in completing applications and answering questions.
• Coordinate events with community organizations and partners.
• Support walk-ins and schedule appointments for applicants.
• Set up hardware (printers, scanners, cameras) and print IDs.
• Track applications and IDs using program software.
• Respond to inquiries via in-person, phone, and email.

Skills

Fluent English

Basic computer skills

Verbal communication

Customer service

Multilingual preferred

Cross-cultural sensitivity

Adaptability

Teamwork

Education

High school diploma or GED

Job description

The City of Baltimore seeks three Community Relations Specialists for the Municipal ID Program. You will staff enrollment events, assist residents with applications, and issue ID cards while delivering excellent customer service.

Under the Program Manager, you will support community engagement activities, coordinate with partners, and help raise awareness and trust in the program through direct public interactions.