Community Relations & ID Programs Liaison

City of Baltimore, Department of Planning; Baltimore (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Wellness programs

Job summary

The City of Baltimore is seeking three Community Relations Specialists for the Municipal ID Program. You will staff enrollment events, process applications, and issue ID cards while supporting community engagement to raise awareness and trust in the program.

Ideal candidates enjoy direct public interaction, demonstrate cross-cultural communication and strong customer service skills, and may have multilingual abilities.

Qualifications

• Must have a high school diploma or GED or equivalent combination of education and experience.
• Experience in community engagement or customer service preferred (1 year).
• Excellent verbal communication and strong customer service orientation required.

Responsibilities

• Staff enrollment events for Municipal ID program and assist applicants.
• Process applications and issue Municipal ID cards.
• Support community engagement activities to raise awareness and trust in the program.
• Assist residents in completing forms and answering questions with patience.
• Coordinate with partners and schedule appointments for applicants.

Skills

Fluent in English

Excellent verbal communication

Customer service

Multilingual preferred

Cross-cultural sensitivity

Adaptability

Teamwork

Ability to work in fast-paced settings

Education

High school diploma or GED

Tools

Basic computer applications

Job description

The City of Baltimore is seeking three Community Relations Specialists for the Municipal ID Program. You will staff enrollment events, process applications, and issue ID cards while supporting community engagement to raise awareness and trust in the program.

Ideal candidates enjoy direct public interaction, demonstrate cross-cultural communication and strong customer service skills, and may have multilingual abilities.