Public Counter Supervisor - Team Leader, Customer Service

California Franchise Tax Board; Sacramento (CA); On-site; USD 90,000 - 118,000; Full time

Job summary

California Franchise Tax Board in Sacramento seeks a Public Counter Supervisor to lead daily operations, improve customer service, and coach staff in a fast-paced public service environment.

The role focuses on planning, staffing, training, and aligning team activities with broader bureau goals. In-office, permanent full-time position in the Sacramento Field Office with competitive state salary.

Qualifications

• Experience leading public-facing operations and staff in a government setting.
• Ability to develop procedures and deliver staff training.
• Strong interpersonal skills with cross-team collaboration.

Responsibilities

• Plan, organize, and oversee daily operations of the Public Counter.
• Develop procedures and deliver training to ensure exceptional customer service.
• Allocate staff and resources to meet team and program objectives.
• Collaborate with stakeholders—from business customers to executive leadership.
• Foster a positive, productive, and customer-centered work environment.
• Support bureau and division goals while maintaining service standards.

Skills

Leadership

Communication

Organizational skills

Stakeholder collaboration

Decision making

Coaching & development

Job description

California Franchise Tax Board in Sacramento seeks a Public Counter Supervisor to lead daily operations, improve customer service, and coach staff in a fast-paced public service environment.

The role focuses on planning, staffing, training, and aligning team activities with broader bureau goals. In-office, permanent full-time position in the Sacramento Field Office with competitive state salary.