Public Benefits Specialist — Trauma-Informed Eligibility

Oregon Department of Human Services; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Oregon Department of Human Services is seeking a Benefit & Eligibility Worker to perform eligibility determinations, redeterminations, and periodic reviews for public benefits. You will conduct interviews with applicants, communicate decisions, and provide person-centered services with a trauma-informed approach to support diverse needs across the state.

Strong communication skills, accuracy in data entry, and ability to work with the public in fast-paced environments are essential.

Qualifications

• One year of experience working with the public and applying policies.
• Experience reviewing documents and entering information into multiple systems.
• Ability to communicate complex information clearly to diverse audiences.
• Experience working in a fast-paced environment.
• Trauma-informed approach and cultural awareness encouraged.

Responsibilities

• Make eligibility determinations and redeterminations.
• Conduct applicant interviews.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with trauma-informed care.
• Maintain accurate records across multiple systems.

Skills

Interpreting policies

Customer service

Cultural responsiveness

Trauma-informed approach

Data entry accuracy

Education

Associate degree in Behavioral Science or Social Science

Job description

The Oregon Department of Human Services is seeking a Benefit & Eligibility Worker to perform eligibility determinations, redeterminations, and periodic reviews for public benefits. You will conduct interviews with applicants, communicate decisions, and provide person-centered services with a trauma-informed approach to support diverse needs across the state.

Strong communication skills, accuracy in data entry, and ability to work with the public in fast-paced environments are essential.