Public Benefits Specialist - Training Provided (Aberdeen)

State of Washington; Aberdeen (WA); On-site; USD 49,000 - 57,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) seeks an entry-level Public Benefits Specialist in Aberdeen, WA. This full-time role involves on-site work assisting Washingtonians with public assistance applications and eligibility determinations.

You will receive training, work with diverse clients, and use internal software to process cases, interview applicants, and provide clear information about benefits and services.

Qualifications

• Four years in a customer service job with public contact or staff support in financial eligibility determination.
• Bachelor's degree or a combination of education and experience totaling four years.
• Ability to learn and use various computer programs and systems.

Responsibilities

• Determine eligibility for public assistance programs through interviews and data collection.
• Process applications and case actions in line with federal and state requirements.
• Explain program requirements and verification needs to clients in person or by phone.

Skills

Customer service

Eligibility interviews

Data gathering

Interviewing

Explain program requirements

Education

Bachelor's degree

Tools

Case management software

Internal software

Job description

Washington State Department of Social and Health Services (DSHS) seeks an entry-level Public Benefits Specialist in Aberdeen, WA. This full-time role involves on-site work assisting Washingtonians with public assistance applications and eligibility determinations.

You will receive training, work with diverse clients, and use internal software to process cases, interview applicants, and provide clear information about benefits and services.