Public Benefits Eligibility Specialist (In-Office, WA)

Nigel Wright Consultancy Ltd (UK); Bellingham (WA); On-site; USD 50,000 - 57,000; Full time

Job summary

The Washington State Department of Social and Health Services is hiring a Public Benefits Specialist in Bellingham, WA. This on-site, in-person role supports individuals and families to access public assistance, determining eligibility through interviews and data gathering using state systems.

Position emphasizes customer service, accuracy, and adherence to federal and state requirements. Training is provided, and the role involves direct client interaction on-site at the Community Services

Qualifications

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims. (College education can substitute year-for-year for experience).
• One year of equivalent, out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Job description

The Washington State Department of Social and Health Services is hiring a Public Benefits Specialist in Bellingham, WA. This on-site, in-person role supports individuals and families to access public assistance, determining eligibility through interviews and data gathering using state systems.

Position emphasizes customer service, accuracy, and adherence to federal and state requirements. Training is provided, and the role involves direct client interaction on-site at the Community Services