Public Benefits Specialist — Help Families Access Aid

State of Washington Dept. of Social and Health Services; Aberdeen (WA); On-site; USD 46,000 - 52,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) in Aberdeen, WA, is hiring an entry-level Public Benefits Specialist with training provided. The role involves determining eligibility for financial, SNAP, and Medicaid programs through interviews and data review, on-site at the Aberdeen office.

The position requires strong communication, data gathering, and ability to work with diverse clients; training and growth opportunities are highlighted in this public service pathway.

Qualifications

• Four years in a customer service job where the major duties involved public contact or staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
• Bachelor's degree as an education requirement.
• A combination of years of the above experience and education totaling four years.
• One year of years of the above experience and education totaling four years.

Responsibilities

• Using internal software, learn to process applications for initial and on-going eligibility determinations for Financial, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, application and other documents, and verification for each benefit program as it relates to each person's circumstances.
• Process all applications and case actions in accordance with Federal and State requirements based on household income and size.
• Explain program requirements, application procedures, and verification needs, as well as answer questions regarding benefits or available services to clients.

Skills

Customer service

Interviewing

Education

Bachelor's degree

Combination of education and experience totaling four years

One year of experience and education totaling four years

Tools

Internal software

Job description

Washington State Department of Social and Health Services (DSHS) in Aberdeen, WA, is hiring an entry-level Public Benefits Specialist with training provided. The role involves determining eligibility for financial, SNAP, and Medicaid programs through interviews and data review, on-site at the Aberdeen office.

The position requires strong communication, data gathering, and ability to work with diverse clients; training and growth opportunities are highlighted in this public service pathway.