Public Benefits Specialist: Eligibility & Client Advocacy

State of Washington; Pasco (WA); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

ORCA transit card

5% premium pay in King County

Job summary

Washington State Department of Social and Health Services (DSHS) Home & Community Living Administration seeks a Public Benefits Specialist 4 statewide. You will provide complex eligibility guidance and financial support to high‑risk clients dependent on a full range of services.

As part of SESD, you review cases, interview clients, explain program requirements, apply rules, coordinate with social workers and partners, and manage a caseload with deadlines.

Qualifications

• Five years of combined higher education and/or equivalent experience, including at least one year in eligibility work or related fields.
• Experience in hospital, skilled nursing, or long‑term care settings with understanding of services or eligibility processes.
• Out‑of‑state experience conducting financial eligibility determinations for public assistance programs.
• Twelve months of experience as a Public Benefits Specialist 3.
• Bachelor’s degree or higher, and at least twelve months as a Public Benefits Specialist 2.

Responsibilities

• Review information, documents, and client circumstances to determine eligibility for long‑term services and supports.
• Conduct confidential interviews with clients, families, representatives, attorneys, and medical providers — in person and by phone.
• Explain program requirements in plain language and help clients understand their options, rights, and next steps.
• Apply state rules, policies, and procedures to make fair, timely, and accurate decisions.
• Review financial and legal documents to understand how they affect eligibility.
• Use multiple computer systems to review information, document decisions, and keep case records accurate and up to date.
• Identify when clients need accommodations or language access and arrange interpreters or other supports.
• Coordinate with social workers, case managers, medical providers, and community partners to support client needs.
• Manage a caseload by prioritizing tasks, meeting required timelines, and following through on commitments.

Skills

Critical thinking

Clear communication

Follow-up questions

Active listening

Time management

Computer systems

Policy adaptability

Team collaboration

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Washington State Department of Social and Health Services (DSHS) Home & Community Living Administration seeks a Public Benefits Specialist 4 statewide. You will provide complex eligibility guidance and financial support to high‑risk clients dependent on a full range of services.

As part of SESD, you review cases, interview clients, explain program requirements, apply rules, coordinate with social workers and partners, and manage a caseload with deadlines.