Public Benefits Specialist: Eligibility & Assistance

State of Washington; Renton (WA); On-site; USD 54,000 - 71,000; Full time

Benefits offered by this job

5% premium pay (King County)

Free ORCA card

Job summary

The State of Washington’s Department of Social and Health Services, Economic Services Administration, invites applications for the Public Benefits Specialist 1-3 position in Renton. This on-site, full-time role provides training and a clear career path in public service.

You will determine eligibility for Financial, Child Care, SNAP, and Medicaid, interview clients, gather information, and process applications while explaining program requirements. Training steps raise salary as you progress.

Qualifications

• Four years in a customer service job with the major duties involved public contact or staff support in financial eligibility determination such as examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims.
• OR one year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food benefit programs.
• Willingness to learn and utilize various computer programs.
• Ability to communicate effectively with people in diverse or difficult situations, including those with communication challenges.

Responsibilities

• Process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, procedures, and verification needs to clients.

Skills

Customer service experience

Interviewing

Eligibility determinations

Data entry

Tools

Internal software systems

Job description

The State of Washington’s Department of Social and Health Services, Economic Services Administration, invites applications for the Public Benefits Specialist 1-3 position in Renton. This on-site, full-time role provides training and a clear career path in public service.

You will determine eligibility for Financial, Child Care, SNAP, and Medicaid, interview clients, gather information, and process applications while explaining program requirements. Training steps raise salary as you progress.