Public Benefits Specialist (Entry) — Impact & Service

oregon; Dallas (TX); On-site; USD 46,000 - 59,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Amazing benefits package

Public Service Loan ForgivenessProgram

Job summary

Oregon Department of Human Services is seeking an Entry-level Operations Support Specialist in Dallas to provide front-line customer service, process eligibility tasks, and explain benefits procedures. The role requires strong communication and data-entry skills in a fast-paced public service environment.

The position supports eligibility systems, works with diverse populations, and may involve some travel and flexible hours. ODHS offers an inclusive workplace and opportunities for advancement.

Qualifications

• Two years of experience in a reception area or call center with high-volume work and data entry.

Responsibilities

• Create a welcoming environment for the public with professional, courteous service.
• Answer phones and respond to questions about programs and case information.
• Input tasks into database and create working batches.
• Process administrative tasks in One System for eligibility.
• Explain procedures for benefits applications, documents, and hearings.
• Apply rules and policies to decisions within TANF, SNAP, ERDC, TA-DVS and medical.

Skills

Customer service

Data entry

Communication skills

Problem solving

Education

Associate degree in Behavioral Science or Social Science

Tools

One System

Phone system

Job description

Oregon Department of Human Services is seeking an Entry-level Operations Support Specialist in Dallas to provide front-line customer service, process eligibility tasks, and explain benefits procedures. The role requires strong communication and data-entry skills in a fast-paced public service environment.

The position supports eligibility systems, works with diverse populations, and may involve some travel and flexible hours. ODHS offers an inclusive workplace and opportunities for advancement.