Public Benefits Specialist - Bilingual & Trauma-Informed

State of Oregon; Salem (OR); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

ERGs and employee communities

COLA adjustments

Annual salary increases

Comprehensive benefits package

PSLF eligibility

Job summary

The State of Oregon’s Department of Human Services seeks a Benefit & Eligibility Worker (Public Benefits Specialist) to determine benefits, interview applicants, and clearly communicate eligibility decisions. Bilingual Spanish/English preferred and considered as a plus in serving diverse communities.

This is a full-time, office-based role with opportunities for professional development and a commitment to equity and inclusion across Oregon communities.

Qualifications

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Responsibilities

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to support needs.
• Handle correct and prompt eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

Skills

Active listening

Policy compliance

Clear communication

Adaptability

Time management

Education

Associate degree in Behavioral/Social Science or related field

Job description

The State of Oregon’s Department of Human Services seeks a Benefit & Eligibility Worker (Public Benefits Specialist) to determine benefits, interview applicants, and clearly communicate eligibility decisions. Bilingual Spanish/English preferred and considered as a plus in serving diverse communities.

This is a full-time, office-based role with opportunities for professional development and a commitment to equity and inclusion across Oregon communities.