Public Benefits Specialist: Trauma-Informed Eligibility

oregon; Wisconsin; On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

ODHS Employee Resource Group

Cost of Living Adjustments

Annual salary increases

Public Service Loan Forgiveness

Job summary

The Oregon Department of Human Services is seeking a Benefit & Eligibility Worker (Public Benefit Specialist) to determine eligibility, conduct applicant interviews, and communicate decisions while supporting diverse communities. This permanent role emphasizes equity, trauma-informed care, and professional development.

Office-based position with travel within the state; bilingual English/Spanish is preferred but not required. Competitive salary and strong benefits package are offered.

Qualifications

• One year of experience at the Human Services Specialist 1 level for the State of Oregon; OR
• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Responsibilities

• Perform eligibility determinations, redeterminations, and periodic reviews.
• Conduct interviews with applicants applying for benefits.
• Communicate eligibility decisions to applicants.
• Provide person-centered services with a trauma-informed approach to support needs.
• Handle correct and prompt eligibility determinations across the state.
• Create a work environment where everyone feels welcomed, appreciated and valued.
• Participate in professional development opportunities and ongoing education of cultural awareness.

Skills

Active listening

Policy interpretation

Verbal/written communication

Time management

Education

Associate degree in Behavioral/Social Science

Job description

The Oregon Department of Human Services is seeking a Benefit & Eligibility Worker (Public Benefit Specialist) to determine eligibility, conduct applicant interviews, and communicate decisions while supporting diverse communities. This permanent role emphasizes equity, trauma-informed care, and professional development.

Office-based position with travel within the state; bilingual English/Spanish is preferred but not required. Competitive salary and strong benefits package are offered.