Public Benefits Specialist: Bilingual Support

Oregon Department of Human Services; Redmond (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ERGs (Employee Resource Groups)

COLA adjustments

Salary increases

Benefits package

PSLF eligibility

Job summary

The Oregon Department of Human Services in Redmond, OR is seeking a Public Benefits Specialist, Entry to provide front-line office support and client services. You will greet visitors, answer phones, and guide clients to appropriate resources.

The role includes data entry in ONE and MMIS, processing EBT and medical cards, maintaining records, and assisting with applications and questions about available programs.

Qualifications

• Two years of experience in a reception area or call center with high-volume data entry and customer service responsibilities.
• Associate degree in Behavioral/Social Science or closely related field plus six months of reception/call center experience.
• Equivalent combination of education, training, and experience.

Responsibilities

• Serve as the first point of contact at the front desk by answering phones, greeting visitors, and directing clients to staff or community resources.
• Perform data entry and administrative tasks in ONE and MMIS systems, including uploading documents, scheduling appointments, and issuing EBT and medical cards.
• Assist clients and providers with applications, verify documentation, and answer questions about programs and services.
• Maintain and update provider records, process background checks, and support the Provider Time Capture (PTC) system for correct payments.
• Monitor and manage office supplies, equipment, and state vehicles; coordinate repairs and track device usage.
• Process financial transactions, receipting payments, entering authorizations, and resolving issues related to checks and benefits.
• Provide backup coverage to other district offices and support NVRA and RMSS reporting as needed.

Skills

Reception experience

Customer service

Education

Associate degree in Behavioral/Social Science or related field

Job description

The Oregon Department of Human Services in Redmond, OR is seeking a Public Benefits Specialist, Entry to provide front-line office support and client services. You will greet visitors, answer phones, and guide clients to appropriate resources.

The role includes data entry in ONE and MMIS, processing EBT and medical cards, maintaining records, and assisting with applications and questions about available programs.