Public Benefits Specialist, Entry — Bilingual Advantage

State of Oregon; Salem (OR); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

ODHS benefits package

Cost of Living Adjustments

Annual salary increases

Public Service Loan ForgivenessProgram

Job summary

The State of Oregon is seeking a Public Benefits Specialist, Entry, based in the Redmond office on Highland Ave. You will be the first point of contact, assist clients with applications, and verify documents for programs and services.

Applicants should have strong customer service, data-entry experience, and the ability to work in a busy setting. Bilingual English/Spanish is a plus. Competitive salary and benefits are offered.

Qualifications

• Two years of experience working in a reception area or call center with high-volume data entry and accurate information handling.
• An associate degree in a Behavioral Science, Social Science or related field and six months in a busy reception area or call center.
• An equivalent combination of education, training, and experience.

Responsibilities

• Serve as the first point of contact at the front desk, answer phones, greet visitors, and direct clients to staff or resources.
• Perform data entry and administrative tasks in systems such as ONE and MMIS, including scheduling and issuing documents.
• Aid clients and providers with applications, verify documentation, and answer questions about programs and services.
• Maintain provider records, process background checks, and support time capture for payments.
• Monitor office supplies, equipment, and state vehicles; coordinate repairs and track devices.

Skills

Customer service

Data entry

Reception experience

Communication

Education

Associate degree in Behavioral/Social Science

Tools

ONE

MMIS

Job description

The State of Oregon is seeking a Public Benefits Specialist, Entry, based in the Redmond office on Highland Ave. You will be the first point of contact, assist clients with applications, and verify documents for programs and services.

Applicants should have strong customer service, data-entry experience, and the ability to work in a busy setting. Bilingual English/Spanish is a plus. Competitive salary and benefits are offered.