Public-Benefits Program Delivery Lead

TDB Communications; Washington (District of Columbia); On-site; USD 120,000 - 160,000; Full time

Job summary

TDB Communications seeks a Project Manager to lead a proposed public-benefits contact center program in the District of Columbia area. You will serve as the primary delivery contact for the client, coordinating operations, technology, security, and subcontractor performance.

Ideal candidates have government/public-benefits program experience, strong reporting and compliance capabilities, and the ability to manage remote teams and transitions through to ongoing operations.

Qualifications

• A bachelor’s degree and at least five years of project management experience or related work.
• Ability to coordinate cross-functional delivery, manage schedules and risks, interpret performance reports, and communicate effectively with client leaders.
• Experience managing government/public-benefits contact center programs; contract transitions and remote teams; vendor and budget management; familiarity with protected-data environments.

Responsibilities

• Own the integrated program plan, deliverables, milestones, risks, dependencies, and decision log.
• Lead District status meetings and executive reviews; present service results and resource needs.
• Coordinate workforce mobilization, testing, and operational readiness with district and partner teams.
• Oversee Operations, Training, Knowledge Base Managers, and coordinate technical and security support.
• Monitor scope, budget, staffing commitments, and subcontractor deliverables; manage contract change processes.
• Ensure reports, transition plans, and security deliverables are complete and timely.

Skills

Project management

Cross-functional coordination

Risk management

Client communication

Stakeholder management

Education

Bachelor's degree

PMP (preferred)

Job description

TDB Communications seeks a Project Manager to lead a proposed public-benefits contact center program in the District of Columbia area. You will serve as the primary delivery contact for the client, coordinating operations, technology, security, and subcontractor performance.

Ideal candidates have government/public-benefits program experience, strong reporting and compliance capabilities, and the ability to manage remote teams and transitions through to ongoing operations.