Public Benefits Lead Auditor & Coach

State of Washington; Spokane (WA); Presencial; USD 75 000 - 95 000; Tempo integral

Resumo da oferta

Washington State Department of Social and Health Services (DSHS) ESA – Public Benefits Specialist 4, Auditor/Job Coach leads regional auditing teams to ensure accurate eligibility determinations for cash, food, and medical assistance across Region 1. You will assign work, conduct audits, and coach staff to improve accuracy, quality, and customer service.

You will interpret Washington Administrative Code, review cases, verify overpayments, and coordinate with agencies and clients through the

Qualificações

• Knowledge of Washington Administrative Code (WAC) and program policies.
• Proficiency with computer systems to process cases and research information.
• Ability to analyze complex data from multiple sources for accurate actions.
• Strong interpersonal and customer service skills with clients and partners.
• Ability to manage a high-volume workload and meet deadlines.

Responsabilidades

• Lead and coordinate Public Benefits Specialist staff handling cash, food, and medical benefits.
• Provide guidance on eligibility determinations, policy interpretation, and procedures.

Conhecimentos

WAC knowledge

Policy interpretation

Data analysis

Customer service

Prioritization

Resilience

Adaptability

Formação académica

Bachelor’s degree or higher

Ferramentas

Office software

Case management systems

Descrição da oferta de emprego

Washington State Department of Social and Health Services (DSHS) ESA – Public Benefits Specialist 4, Auditor/Job Coach leads regional auditing teams to ensure accurate eligibility determinations for cash, food, and medical assistance across Region 1. You will assign work, conduct audits, and coach staff to improve accuracy, quality, and customer service.

You will interpret Washington Administrative Code, review cases, verify overpayments, and coordinate with agencies and clients through the