Public Benefits Lead and Coach – Eligibility Compliance

State of Washington; Tacoma (WA); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Orca Card

Job summary

State of Washington’s DSHS ESA – Public Benefits Specialist 4, Leadworker in Tacoma leads a team of Public Benefits Specialists who process cash, medical, and food benefits, coordinating work and coaching staff to ensure accurate determinations.

You’ll audit cases, interpret WAC rules, verify overpayments, and contribute to procedures while engaging with clients, staff, and partner agencies to support eligibility throughout the application process.

Qualifications

• Knowledge of Washington Administrative Code (WAC) and program eligibility rules.
• Proficiency with computer systems used to process cases and research information.
• Ability to analyze data from multiple sources for timely case actions.
• Strong customer service and interpersonal skills with clients and partners.
• Ability to prioritize multiple assignments and meet deadlines.
• Resilience in high-pressure situations and variable workloads.
• Flexibility to adapt to changing priorities and schedules.

Responsibilities

• Assign, coordinate, and monitor PBS staff processing cash, food, and medical benefits.
• Provide guidance on complex eligibility determinations and procedural implementation.
• Conduct audits and case reviews to ensure accuracy and identify error trends.
• Verify overpayments and complete referrals to the Office of Financial Recovery.
• Coach, train, and support staff to promote development and compliance.
• Review and improve procedures for efficient workflows and service delivery.
• Resolve customer concerns and support eligibility-related issues and hearings.

Skills

Interpersonal skills

Customer service

Analytical thinking

Computer systems proficiency

Policy interpretation

Prioritization under high workload

Effective coaching

Education

Bachelor's degree or higher

Job description

State of Washington’s DSHS ESA – Public Benefits Specialist 4, Leadworker in Tacoma leads a team of Public Benefits Specialists who process cash, medical, and food benefits, coordinating work and coaching staff to ensure accurate determinations.

You’ll audit cases, interpret WAC rules, verify overpayments, and contribute to procedures while engaging with clients, staff, and partner agencies to support eligibility throughout the application process.