Public Benefits Leadworker: Coaching & Compliance

Washington State Department of Social and Health Services; Tacoma (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Orca Card

Job summary

The Washington State Department of Social and Health Services seeks a Public Benefits Specialist 4, Leadworker in Tacoma to lead a team handling cash, food, and medical benefits and to ensure accurate eligibility determinations.

You’ll coach staff, perform audits, establish complex eligibility, review overpayments, and collaborate with agencies to support clients through the application process.

Qualifications

• Knowledge of Washington Administrative Code (WAC) and eligibility rules.
• Ability to analyze and interpret complex data from multiple sources to determine eligibility.
• Proficiency using computer systems to process cases and research information.
• Strong interpersonal and customer service skills for clients and community partners.
• Ability to prioritize a high-volume workload and meet deadlines.

Responsibilities

• Assign, coordinate, and monitor the work of PBS staff processing cash, food, and medical benefits.
• Provide guidance on complex eligibility determinations, policy interpretation, and procedural implementation.
• Conduct audits and case reviews to ensure accuracy and identify error trends.
• Verify and establish overpayments and complete referrals to the Office of Financial Recovery.
• Coach, train, and support staff to promote professional development and program compliance.
• Review and improve procedures to maintain efficient workflows and consistent service delivery.
• Resolve customer concerns and support eligibility-related issues and hearings.

Skills

Public Benefits knowledge

Team leadership

Policy interpretation

Audit and case review

Education

Bachelor’s degree or higher

PBS3 experience 12 months

Job description

The Washington State Department of Social and Health Services seeks a Public Benefits Specialist 4, Leadworker in Tacoma to lead a team handling cash, food, and medical benefits and to ensure accurate eligibility determinations.

You’ll coach staff, perform audits, establish complex eligibility, review overpayments, and collaborate with agencies to support clients through the application process.