Public Benefits Front Desk & Eligibility Support (Entry)

Oregon Department of Human Services; Beaverton (OR); In loco; USD 42.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Amazing benefits package

Public Service Loan Forgiveness

Descrizione del lavoro

Oregon Department of Human Services seeks a Branch Operations Support (Public Benefits Specialist, Entry) to be the first point of contact, delivering professional, respectful assistance and guiding clients through eligibility steps and resources.

You will manage phone and email communications, records, data entry, and case documentation while applying agency rules to processes and decisions in a fast-paced office environment.

Competenze

• Two years of experience in a reception area or call center with high volume data handling and information gathering.
• Associate degree in Behavioral Science or related field with six months front desk or customer service experience.
• Equivalent combination of education, training, and experience.

Mansioni

• Be the first face of contact delivering professional, respectful, and culturally responsive service.
• Manage administrative operations: phone, email, mail, records, data entry, meetings, and task tracking.

Conoscenze

Customer service

Data entry

Phone communications

Microsoft Word

Microsoft Excel

Attention to detail

Diversity outreach

Formazione

Associate degree in Behavioral/Social Science

Strumenti

Email systems

Digital databases

Descrizione del lavoro

Oregon Department of Human Services seeks a Branch Operations Support (Public Benefits Specialist, Entry) to be the first point of contact, delivering professional, respectful assistance and guiding clients through eligibility steps and resources.

You will manage phone and email communications, records, data entry, and case documentation while applying agency rules to processes and decisions in a fast-paced office environment.