Public Benefits Eligibility Specialist — Entry Level

State of Washington; Stevenson (WA); On-site; USD 50,000 - 66,000; Full time

Job summary

State of Washington's Economic Services Administration seeks an entry-level Public Benefits Specialist in Vancouver, WA. The role provides training and on-site work at the Columbia River Community Services Office as part of a full-time career path in public service.

The position handles eligibility interviews, benefits processing, and client inquiries across multiple programs, with a structured training plan and progression through specialist levels.

Qualifications

• Four years in a customer service job where the major duties involved public contact or a job providing staff support in financial eligibility determination.
• One year of equivalent out-of-state experience conducting financial eligibility determination for public assistance to include financial, medical and food assistance programs.
• Ability to communicate effectively with people in diverse or difficult situations, including calm de-escalation and working with underserved populations.
• Ability to work with complex technical regulations and procedures and analyze complex situations.
• Willingness to disclose potential nepotism and adhere to reporting structures as required.

Responsibilities

• Learn to process applications for initial and ongoing eligibility determinations for Financial, Child Care, SNAP, and Medicaid programs.
• Conduct intensive interviews and independently determine eligibility.
• Gather and review data, applications, and verification for each benefit program.
• Process all applications and case actions in accordance with federal and state requirements based on household income and size.
• Explain program requirements, procedures, and verification needs to clients.

Job description

State of Washington's Economic Services Administration seeks an entry-level Public Benefits Specialist in Vancouver, WA. The role provides training and on-site work at the Columbia River Community Services Office as part of a full-time career path in public service.

The position handles eligibility interviews, benefits processing, and client inquiries across multiple programs, with a structured training plan and progression through specialist levels.