Public Benefits & Eligibility Specialist

City of Santa Fe Springs; Roanoke (VA); On-site; USD 35,000 - 52,000; Part time

Benefits offered by this job

Progressively Flexible Leave Plan

Twelve paid holidays

Short Term Disability Insurance

Long Term Disability Insurance

Health, Vision and Dental Insurance

Life Insurance

Flexible Spending Accounts

Virginia Retirement System

Tuition Reimbursement

Employee Assistance Program

Credit Union Membership

Deferred Compensation Plan

Job summary

The City of Santa Fe Springs seeks a dedicated Eligibility Specialist to perform routine professional and technical work in the Department of Social Services. You will process applications for financial or medical assistance under government programs and may assist emotionally distressed clients during benefit decisions.

Essential duties include interviewing applicants, explains programs and rights, determines eligibility, and documents outcomes within deadlines.

Qualifications

• General knowledge of effective interviewing methods and techniques.
• Ability to apply instructions from public assistance program laws and policies.
• Ability to work independently using written policy to calculate benefits.

Responsibilities

• Interviews applicants as part of eligibility determination.
• Explains available programs, rights and responsibilities.
• Processes applications and determines eligibility using independent judgment.
• Interprets policy and procedures applicable to program areas.
• Monitors cases for changes and updates benefits accordingly.
• Determines employability status of an applicant.
• Detects fraud cases and makes referrals.
• Maintains eligibility reports and files applications.
• Advises clients of other available services.
• Corresponds with families and agencies as needed.
• Completes and submits reports for financial assistance on Federal/State deadlines.

Skills

Interviewing

Eligibility calculations

Policy interpretation

Data analysis

Customer service

Written communication

PC use

Education

High school diploma or equivalent

Job description

The City of Santa Fe Springs seeks a dedicated Eligibility Specialist to perform routine professional and technical work in the Department of Social Services. You will process applications for financial or medical assistance under government programs and may assist emotionally distressed clients during benefit decisions.

Essential duties include interviewing applicants, explains programs and rights, determines eligibility, and documents outcomes within deadlines.