Eligibility Specialist

Remote Jobs; Saint Paul (MN); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Ramsey County in Saint Paul, MN is seeking a dedicated Eligibility Specialist to support Financial Assistance Services. The role involves handling client calls, responding to inquiries, processing applications, and maintaining accurate data across multiple systems.

Candidates should be prepared for onboarding and training, with full-time in-office work during the initial four months and limited time off. Starting wage is $25.09 per hour, with a potential annual wage adjustment in January 2027.

Responsibilities

• Managing multiple responsibilities and deadlines while working at a computer.
• Taking and making client phone calls and responding to electronic communications.
• Processing applications and casework and maintaining accurate information in multiple systems.
• Adjusting to changing priorities and program policies while maintaining accuracy and productivity.

Job description

Salary : $52,195.86 - $78,293.79 Annually
Location : (Ramsey County Government Center) Saint Paul, MN
Job Type: Full Time
Remote Employment: Flexible/Hybrid
Job Number: 2026-00500
Department: Financial Assistance Services
Opening Date: 10/07/2026
Closing Date: 10/20/2026 11:59 PM Central
Union: Local 151 - Human Services
FLSA Status: nonexempt

Position Summary

This vacancy is with the Financial Assistance Services department. The eligibility list created by this vacancy may be used to hire other vacancies in the department. Eligibility Specialists spend much of their workday working at a computer while managing multiple responsibilities and deadlines. The work includes taking and making client phone calls, responding to electronic communications, processing applications and casework, and maintaining accurate information in multiple computer systems. Staff must be able to adjust to changing priorities, shifting program policies and procedures, and varying workload demands while maintaining accuracy, productivity, and professional service to residents. Successful completion of a structured onboarding and training program is a requirement of this position. Candidates should anticipate working full-time in the office during the first 4 months of employment and limited availability for time off during this period to acquire the knowledge and skills necessary for the role. Consistent attendance throughout the onboarding and training period is essential.

• The anticipated start date is January/February 2027.
• The starting wage for this position is $25.09/hour. This does not include the anticipated annual wage adjustment that is expected for January 2027.

To assist Ramsey County residents in connecting to, or maintaining a connection to, the resources available to meet their economic and social service needs. To serve residents by determining eligibility for various public assistance programs; evaluate eligibility for additional programs; support program participants in achieving the highest possible degree of independence from public assistance; support participants in addressing those barriers that prevent them from achieving and maintaining self-suff