Public Benefits Eligibility Pro

ProAxis Consulting; Tucson (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

Pro-Axis is seeking a Benefits and Eligibility Specialist in Tucson, AZ. The role reviews applications for public assistance programs and determines eligibility through interactive interviews and document verification.

Responsibilities include processing applications, gathering information, explaining program rules, and coordinating with agencies. Requires a high school diploma, 2+ years in customer service, strong communication, and reliability.

Qualifications

• High School Diploma or equivalent.
• At least 2 years of customer service experience.
• Strong written and verbal communication skills.
• Ability to conduct interviews and collect accurate information.
• Strong attention to detail and organizational skills.
• Ability to explain policies and procedures clearly.
• Reliable transportation.
• Must be available to start on September 21, 2026 and complete expedited onboarding.

Responsibilities

• Review and process applications for public assistance programs.
• Conduct interviews and gather information to determine eligibility.
• Verify application details, supporting documents, and applicant information.
• Follow up with applicants to obtain missing or additional information.
• Explain program rules, policies, eligibility requirements, and available benefits.
• Help applicants identify and access appropriate assistance programs.
• Address customer questions and concerns and provide suitable resolutions.
• Communicate with claimants, representatives, employers, doctors, and state and federal agencies.
• Maintain accurate and confidential case information.
• Travel to off-site meetings, training sessions, or conferences when required.

Skills

Customer service

Interviewing

Verbal communication

Written communication

Attention to detail

Organization

Policy explanation

Education

High School Diploma or equivalent

Job description

Pro-Axis is seeking a Benefits and Eligibility Specialist in Tucson, AZ. The role reviews applications for public assistance programs and determines eligibility through interactive interviews and document verification.

Responsibilities include processing applications, gathering information, explaining program rules, and coordinating with agencies. Requires a high school diploma, 2+ years in customer service, strong communication, and reliability.