Public Benefits Case Planner & Client Advocate

State of Washington; Vancouver (WA); On-site; USD 68,000 - 88,000; Full time

Job summary

State of Washington seeks a Case Planning and Support Specialist to assess eligibility for cash, food, and medical programs, design tailored case plans, and coordinate with healthcare, housing, employment, and other partners in Vancouver, WA. You will navigate complex rules, document cases, and advocate for clients while maintaining compliance with state and federal requirements.

The role requires trauma‑informed case planning, strong analytical judgment, and the ability to manage multiple tasks

Qualifications

• Deep knowledge of Washington’s public assistance programs.
• Ability to assess and re‑determine eligibility accurately.
• Comfort navigating WAC, RCW, and internal manuals.
• Trauma‑informed approach to case planning grounded in client context.
• Strong data interpretation for fast, high‑stakes decisions.
• Clear, empathetic communication to explain tough decisions.

Responsibilities

• Conduct detailed interviews to assess eligibility for public assistance.
• Facilitate program orientations and explain benefit pathways clearly.
• Design and update personalized case plans to support employment goals.
• Refer clients to services such as housing, mental health, and job training.
• Coordinate with external agencies to align support plans.
• Review complex documents to determine program fit.
• Maintain accurate case notes in multiple systems.
• Respond to case audits and ensure compliance with regulations.

Skills

Eligibility expertise

Policy fluency

Case planning insight

Analytical skills

Communication

Crisis navigation

Resilience and flexibility

Education

Bachelor's degree or higher

Job description

State of Washington seeks a Case Planning and Support Specialist to assess eligibility for cash, food, and medical programs, design tailored case plans, and coordinate with healthcare, housing, employment, and other partners in Vancouver, WA. You will navigate complex rules, document cases, and advocate for clients while maintaining compliance with state and federal requirements.

The role requires trauma‑informed case planning, strong analytical judgment, and the ability to manage multiple tasks