Senior Public Benefits Case Planner & Support Specialist

Washington State Department of Social and Health Services; Renton (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

5% premium pay (King County)

Free ORCA transit card

Job summary

The Economic Services Administration's Community Service Division at the Renton Community Service Office is hiring a Public Benefits Specialist 4 (PBS4) – Case Planning and Support Specialist to provide expert guidance to clients navigating public assistance programs and to coordinate with partners across healthcare, housing, and employment.

You will assess eligibility, develop tailored case plans, and maintain thorough case notes in multiple systems while ensuring compliance with state and

Qualifications

• Eligibility expertise in Washington’s public assistance programs and determining eligibility with accuracy.
• Proficiency navigating WAC, RCW, and internal manuals to ensure legally sound services.
• Experience building trauma-informed, realistic case plans and coordinating across services.

Responsibilities

• Conduct detailed eligibility interviews for cash, food, and medical programs.
• Explain benefit pathways clearly and empathetically to clients.
• Design, monitor, and update personalized case plans to meet goals.
• Refer clients to housing, health, and employment services as needed.
• Coordinate with external agencies to align support plans.
• Review documents to determine program fit and authorize supports like transportation or childcare.

Skills

Eligibility expertise

Policy fluency

Case planning

Analytical skills

Communication

Crisis navigation

Resilience

Flexibility

Education

Bachelor’s or Master’s degree

Tools

ACES

Barcode

eJAS

HPF

Job description

The Economic Services Administration's Community Service Division at the Renton Community Service Office is hiring a Public Benefits Specialist 4 (PBS4) – Case Planning and Support Specialist to provide expert guidance to clients navigating public assistance programs and to coordinate with partners across healthcare, housing, and employment.

You will assess eligibility, develop tailored case plans, and maintain thorough case notes in multiple systems while ensuring compliance with state and