Public Areas Supervisor - Housekeeping (Full Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Group medical

Dental

Vision

Life insurance

Disability benefits

Flexible benefits plan

Paid time off

401(k) with company match

Job summary

Terranea Resort is seeking a Public Areas Supervisor to lead the Public Areas team, ensuring guest-facing and back-of-house spaces meet the highest standards of cleanliness, safety, and presentation.

You will train and support staff, oversee daily tasks, and collaborate with other departments to maintain property standards while delivering exceptional guest experiences.

Qualifications

• Strong leadership and team development abilities.
• Excellent communication and guest service skills.
• Knowledge of housekeeping operations, cleaning chemicals and equipment.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Proficient in basic computer applications and written documentation.
• Professional appearance and demeanor.

Responsibilities

• Supervise Public Areas Attendants and assign daily tasks.
• Inspect and ensure cleanliness, stocking, functionality, and presentation of public areas and back-of-house spaces.
• Maintain standards of cleanliness and presentation across the property.
• Coordinate deep cleaning, floor and carpet care, and overnight tasks.
• Monitor inventory of supplies, chemicals, equipment, and amenities; assist with ordering.
• Ensure storage areas remain organized, secured, and stocked.
• Respond to guest requests and service recovery promptly.
• Ensure safe use and storage of equipment and cleaning chemicals.
• Complete inspections, inventories, and required reporting accurately.
• Collaborate with Engineering, Security, Front Office and other departments for efficiency.
• Promote safety practices and regulatory compliance.
• Coach and develop staff to meet standards and procedures.
• Assist with weekly overnight team walks and plan upcoming projects.

Skills

Leadership

Communication

Housekeeping operations

Time management

Prioritization

Independent work

Computer skills

Professional appearance

Job description

The Public Areas Supervisor will be responsible for supervising the daily operations of the Public Areas team to ensure all guest-facing, employee, and back-of-house areas are maintained to the highest standards of cleanliness, safety, and presentation. Provides leadership, training, and support to team members while ensuring exceptional guest and employee experiences.

Responsibilities

• Supervise Public Areas Attendants and assign daily responsibilities.
• Inspect and ensure cleanliness, stocking, functionality, and presentation of public areas, restrooms, elevators, fitness center, locker rooms, pool areas, meeting spaces, offices, and back-of-house areas.
• Ensure cleanliness, service, and presentation standards are consistently achieved throughout the property.
• Coordinate special cleaning projects, deep cleaning, floor care, carpet care, and overnight cleaning assignments.
• Monitor inventory levels of supplies, chemicals, equipment, and amenities, and assist with ordering as needed.
• Ensure public areas closets, storage areas, and equipment rooms remain organized, secured, and properly stocked.
• Respond to guest requests, concerns, and service recovery opportunities in a professional and timely manner.
• Ensure proper use, maintenance, and storage of equipment, machinery, and cleaning chemicals.
• Complete inspections, inventories, reports, and other required documentation accurately and timely.
• Partner with Engineering, Security, Front Office, and other departments to maintain property standards and operational efficiency.
• Promote and enforce safety practices, company policies, and regulatory compliance.
• Train, coach, and develop Public Areas Attendants to ensure adherence to departmental standards and procedures.
• Assist weekly walks with overnight team and set expectations and projects needed in the public spaces.

Additional Duties And Responsibilities

• Assist with VIP / special events, and resort projects.
• Participate in emergency response procedures when required.
• Support sustainability initiatives and company programs.
• Handle Lost & Found procedures according to company standards.
• Perform other duties as assigned.

Qualifications

• Strong leadership and team development skills.
• Excellent communication and guest service abilities.
• Knowledge of housekeeping operations, cleaning chemicals, equipment.
• Strong organizational and time-management skills.
• Ability to prioritize multiple tasks and make sound decisions in a fast-paced environment.
• Ability to work independently with minimal supervision.
• Proficient in basic computer applications and written documentation.
• Professional appearance and demeanor.

Experience, Education, & Licensure

• Minimum two (2) years of housekeeping or public areas experience required.
• Previous supervisory experience in hospitality preferred.
• Luxury hotel or resort experience preferred.

Compensation

Base Pay Start Rate: $ 27.58/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!