Public Areas Attendant

The Kessler Collection; Asheville (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

An inspiring career awaits you at a luxury boutique hotel collection known for its unique experiences and vibrant atmosphere. As a Public Area Attendant, you will play a vital role in maintaining the cleanliness of public spaces, ensuring that every guest feels welcomed and valued. Your attention to detail and commitment to service excellence will help create memorable experiences for guests. Join a team that values learning, development, and well-being, and be part of a mission that inspires both guests and employees alike. This is an opportunity to thrive in a dynamic environment where your contributions truly matter.

Benefits

Marriott Employee Discounts Worldwide

Medical, Dental, Vision Insurance

401(K) with Company Matching Contributions

Tuition Reimbursement Program

Employee Assistance Program

Short & Long-Term Disability Insurance

Company-Sponsored Life Insurance

Competitive Wage & Discretionary Bonus Program

Qualifications

• 6 months of relevant work experience required.
• Ability to communicate in English preferred.

Responsibilities

• Maintain cleanliness of public areas including restrooms and lobbies.
• Greet and interact with guests warmly and professionally.
• Use software to report deficiencies in public areas.

Skills

Problem-solving

Interpersonal skills

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Cleaning equipment

Property management systems

Job description

An inspiring career awaits you!The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Public Area Attendant position are to maintain the cleanliness of public areas. The incumbent is responsible for cleaning public restrooms, dusting, vacuuming emptying trash and keeping the public areas neat and tidy. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control
• Maintain cleanliness of public areas to include but not limited to, furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets and mirrors
• Place items, to include but not limited to, furniture, throws, pillows, bathroom supplies and amenities in proper location and to the specifications outlined in the standard operating procedures
• Clean public restrooms and maintain adequate supplies of products, to include but not limited to, toilet paper, soap lotions and paper towels
• Dust, vacuum, mop public areas, to include but not limited to, hallways, lobby, gallery, fitness center, spa meeting rooms and offices
• Use software program to communicate any deficiencies in public areas, to include but not limited to, remote controls, TVs, light bulbs, plumbing, soap dispensers and hand dryers.
• Work efficiently in order to meet daily requirements
• Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied
• Solve problems proficiently
• Secure lost items according to the specifications outlined in the standard operating procedure
• Maintain a neat and organized work area
• Maintain the integrity of Company proprietary information and protect Company assets
• Maintain complete knowledge in the use of equipment and property management systems and access according to specifications
• Maintain complete knowledge and comply with company policies and procedures
• Maintain neat, clean and professional appearance according to standards
• Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain positive working relationship and support the team to achieve our goals
• Attend required training and meetings
• All other duties as assigned, planned or un-planned

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to perform all Public Area Attendant-related tasks and proficiently use job-related tools and equipment
• Ability to remain calm in various situations, use sound judgement and effectively solve problems
• Ability to read and interpret documents such as safety rules and procedural manuals
• Strong written, verbal, and interpersonal skills
• Ability to follow instructions, prioritize and multi-task

MINIMUM QUALIFICATIONS

• High school diploma, General Education Degree or related training equivalent- required
• Minimum of 6 months of relevant work experience in similar scope and title – required
• Ability to communicate in the English language – preferred

SUPERVISORY RESPONSIBILITIES

• None

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.