Public Areas Attendant

Grand Bohemian Asheville; Asheville (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a luxury boutique hotel where your role as a Public Area Attendant is vital in creating an inviting atmosphere. This position involves maintaining the cleanliness of public spaces, ensuring every guest feels welcomed and valued. You will engage with guests, uphold high standards of service, and contribute to a collaborative work environment. If you enjoy working in a dynamic setting and take pride in your work, this opportunity offers a chance to be part of a passionate team dedicated to excellence in hospitality.

Benefits

Marriott Employee Discounts Worldwide

Competitive Wage & Discretionary Bonus Program

Medical, Dental, Vision Insurance

Company-Sponsored Life Insurance

Tuition Reimbursement Program

401(K) with Discretionary Company Matching Contributions

Employee Assistance Program

Qualifications

• 6 months of relevant work experience in a similar role required.
• Ability to communicate effectively in English preferred.

Responsibilities

• Maintain cleanliness of public areas including restrooms and lobbies.
• Greet and interact with guests in a friendly manner.
• Use software to report deficiencies in public areas.

Skills

Problem Solving

Interpersonal Skills

Attention to Detail

Time Management

Education

High School Diploma or GED

Tools

Property Management Systems

Job description

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

JOB SUMMARY

The overall objective and purpose of the Public Area Attendant position are to maintain the cleanliness of public areas. The incumbent is responsible for cleaning public restrooms, dusting, vacuuming, emptying trash, and keeping the public areas neat and tidy. They are to provide the highest level of service in support of the mission, core values, standards and goals established by the company.

CORE RESPONSIBILITIES

• Greet and interact with internal and external guests in a genuine warm and friendly manner using professional and Kessler standard nomenclature.
• Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
• Maintain cleanliness of public areas to include but not limited to, furniture, fixtures, artwork, baseboards, window sills, floors, rugs, carpet, sinks, toilets, and mirrors.
• Place items, to include but not limited to, furniture, throws, pillows, bathroom supplies, and amenities in proper location and to the specifications outlined in the standard operating procedures.
• Clean public restrooms and maintain adequate supplies of products, to include but not limited to, toilet paper, soap lotions, and paper towels.
• Dust, vacuum, mop public areas, to include but not limited to, hallways, lobby, gallery, fitness center, spa meeting rooms, and offices.
• Use software program to communicate any deficiencies in public areas, to include but not limited to, remote controls, TVs, light bulbs, plumbing, soap dispensers, and hand dryers.
• Work efficiently in order to meet daily requirements.
• Respond promptly to questions, concerns and special requests. Follow-up to ensure the guest is satisfied.
• Solve problems proficiently.
• Secure lost items according to the specifications outlined in the standard operating procedure.
• Maintain a neat and organized work area.
• Maintain the integrity of Company proprietary information and protect Company assets.
• Maintain complete knowledge in the use of equipment and property management systems and access according to specifications.
• Maintain complete knowledge and comply with company policies and procedures.
• Maintain neat, clean, and professional appearance according to standards.
• Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions.
• Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
• Develop and maintain positive working relationship and support the team to achieve our goals.
• Attend required training and meetings.
• All other duties as assigned, planned or un-planned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to perform all Public Area Attendant-related tasks and proficiently use job-related tools and equipment.
• Ability to remain calm in various situations, use sound judgement and effectively solve problems.
• Ability to read and interpret documents such as safety rules and procedural manuals.
• Strong written, verbal, and interpersonal skills.
• Ability to follow instructions, prioritize and multi-task.

MINIMUM QUALIFICATIONS

• High school diploma, General Education Degree or related training equivalent - required.
• Minimum of 6 months of relevant work experience in similar scope and title - required.
• Ability to communicate in the English language - preferred.

SUPERVISORY RESPONSIBILITIES

• None.

WORK ENVIRONMENT

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of or less than 40 hours with or without notice.

PHYSICAL DEMANDS

• While performing the duties of this job, the incumbent is regularly required to see, hear, reach, use fingers to handle and feel, stand, stoop, bend and crouch up to 8 hours on a daily basis.
• Push, pull, and lift up to 50 lbs.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus, airplane or other means of transportation which require sitting, waiting and standing for long and short periods of time.

The Kessler Collection is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.