Public Area Attendant: Elevate Guest Experience

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO; San Mateo (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO is seeking a House Person to clean and maintain public hotel areas in line with brand standards and sustainability guidelines. Responsibilities include greeting guests, inspecting areas, collecting trash, and delivering linens across floors.

The role requires standing for long periods, lifting up to 25 pounds, and flexibility for holidays and weekends. Training or prior housekeeping experience is preferred, with a focus on guest satisfaction

Qualifications

• High School diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.
• Ability to stand for extended periods and lift up to 25 pounds.
• Willingness to work holidays, weekends and alternate shifts.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from service landings and dispose of it properly.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and EarthView program practices.
• Practice safe work habits and wear protective safety equipment; follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Education

High School diploma preferred

Previous housekeeping experience

Ability to stand long periods and lift up to 25 pounds

Flexibility for holidays/weekends

Job description

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO is seeking a House Person to clean and maintain public hotel areas in line with brand standards and sustainability guidelines. Responsibilities include greeting guests, inspecting areas, collecting trash, and delivering linens across floors.

The role requires standing for long periods, lifting up to 25 pounds, and flexibility for holidays and weekends. Training or prior housekeeping experience is preferred, with a focus on guest satisfaction