Public Area Attendant

Innisfree Hotels; Pensacola Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Public Area Attendant to join their team in a vibrant hospitality environment. The role involves maintaining cleanliness and orderliness in public spaces, ensuring guest satisfaction through friendly interactions, and upholding high standards of appearance. This position offers the opportunity to thrive in a supportive workplace culture that values employee contributions. If you're passionate about service and enjoy a dynamic work atmosphere, this could be the perfect fit for you!

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of housekeeping experience preferred.

Responsibilities

• Maintain cleanliness of public areas including lobby and restrooms.
• Address and resolve guest complaints quickly and accurately.
• Promote a positive work environment by resolving conflicts calmly.

Skills

Attention to Detail

Communication Skills

Teamwork

Multitasking

Education

High School Diploma or Equivalent

Job description

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Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hampton Inn Pensacola Beach

Public Area Attendants are responsible for keeping all public facilities (such as lobby, restrooms, meeting rooms, offices, business center, etc.) in a clean and neat condition. The Public Area Attendant promotes a positive image of the property to guests and must be able to maintain the set cleanliness standards of all public areas and address guest requests and problems.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property.
• Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working.
• Clean and maintain orderliness of lobby, meeting rooms, restrooms, hallways, restaurants, banquet halls, gyms and any other areas of the public.
• Some daily duties include but are not limited to sweeping, mopping, and vacuuming floors on a frequent basis, polishing furniture, fixtures, and elevators, empty ashtrays and trashcans.
• Routine floor checks to maintain the cleanliness on each floor and elevator landing.
• Assist guests in public areas when required.
• Address and resolve all guest complaints quickly and accurately.
• Show initiative in job performance by anticipating the needs of guests and team members alike.
• Have good knowledge of all hotel facilities, hours of operation, restaurants, shops, and function rooms.
• Follow all company’s policies and procedures.
• Must maintain a clean and safe work environment and report any safety issues to management immediately.
• Perform any other duties as assigned by management.
  
  

Qualifications

• Must have a high school diploma or equivalent.
• Minimum 1 year of housekeeping experience in the hospitality industry preferred.
• Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
• Ability to read, write, and speak effectively in English to communicate with guests and team members.
• Ability to perform basic mathematical calculations.
• Have a strong attention to details.
• Must be able to multi-task.
• Must be a team player.
• Ability to work independently with minimal supervision in a high degree of autonomy.
  
  

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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