House Attendant - Full Time

Sonesta International Hotels; Phoenix (AZ); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Sonesta Hotel Discounts

Paid Vacation and Sick Days

Educational Assistance

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term…

Job summary

A prominent hotel company in Phoenix seeks a House Attendant to assist Room Attendants and maintain cleanliness throughout the hotel. Responsibilities include delivering linens, cleaning public areas, and responding to guest requests. A strong emphasis on service excellence and the ability to lift heavy items is required. The position offers a variety of shifts including mornings, evenings, and weekends, with a range of benefits including insurance options and hotel discounts.

Qualifications

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Basic reading, writing and mathematical abilities are preferred.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests.
• Assist Room Attendants with heavy items such as mattresses and linens.
• Maintain cleanliness and organization of floor closets and corridors.
• Respond to guests’ requests in a timely and efficient manner.
• Clean designated public areas such as restrooms and storage rooms.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests and guest complaints to achieve satisfaction.
• Minimize waste of supplies and amenities; deliver lost and found items per procedures.
• When assigned to laundry, operate washers/dryers and manage linens; report damages to supervisor.
• Promote teamwork and quality service across shifts and management.
• Ensure compliance with health and safety laws.
• Perform other duties as assigned.

Skills

Housekeeping experience

Fluent English

Teamwork

Ability to lift 75 pounds

Job description

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

We’re Sonesta International Hotels.

The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive — bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The House Attendant (HA) works with the Housekeeping Management Team to assist Room Attendants on assigned floors or buildings by collecting dirty linens and transporting to the laundry area, delivering clean linens to Room Attendant carts, and retrieving trash throughout the hotel. Assist with the commercial laundry function and/or the cleaning of public area spaces, exterior entrances to the hotel, and parking lot. Will be assigned special projects as assigned by the Housekeeping Manager.

Job Description

Duties and Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Work with Room Attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to Room Attendants.
• Maintain the cleanliness and organization of floor closets and corridors to include removing trash, wiping down shelves/counters; sweeping, mopping and/or vacuuming floors; and removing non-floor closet items and storing in appropriate areas.
• Respond to guests’ requests such as in a timely and efficient manner.
• Clean other designated areas such as public restrooms, storage rooms, and other public area spaces.
• Report needed repairs or unsafe conditions to supervisor.
• Respond to special requests, guest complaints, and the delivery of housekeeping/room supplies to achieve complete guest satisfaction.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Deliver lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.
• Shifts required: 7AM-3PM, 3PM-11PM, 11PM-7AM/9:30AM - Shifts will vary depending on business needs. No shift guaranteed.

Qualifications and Requirements

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.