Public Area Attendant

Wyndham Hotels & Resorts; Miami Beach (FL); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking hospitality company as a Public Area Attendant, where you will play a crucial role in maintaining high cleanliness standards across various public spaces. This position offers the chance to work in a dynamic environment, ensuring guest satisfaction through attentive service and a keen eye for detail. If you are friendly, proactive, and enjoy working in a team, this opportunity is perfect for you. Contribute to an innovative hotel experience in a vibrant location, where your efforts will significantly impact guest enjoyment and comfort.

Qualifications

• High School diploma or equivalent required.
• Prior housekeeping experience preferred.

Responsibilities

• Maintain cleanliness of public areas and restrooms.
• Assist Room Attendants and Housekeepers as needed.
• Ensure guest satisfaction at all times.

Skills

Customer Service

Communication Skills

Multitasking

Flexibility

Attention to Detail

Education

High School Diploma

Job description

Compensation

Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company recognized as an industry innovator. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with expanding presence in Europe, Latin America, and the Caribbean. Highgate's global property portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expertise throughout the hospitality property cycle, from planning and development to recapitalization or sale. Highgate also develops bespoke hotel brands and uses industry-leading revenue management tools to optimize performance and asset value. The company’s leadership comprises experienced hotel management professionals, making it a trusted partner for top ownership groups and hotel brands. Offices are located in London, New York, Dallas, and Seattle.

Location

The Goodtime Hotel is a newly developed mixed-use project designed by Morris Adjmi and Ken Fulk, offering over 45,000 SF of ground floor retail opportunities in Miami Beach. The modern storefronts accommodate configurations from 500 to 5,000+ SF along Washington Ave., 6th St., and 7th St., providing excellent branding exposure to millions of tourists annually.

Overview

The Public Area Attendant is responsible for maintaining Highgate Hotel standards in all assigned public spaces including lobbies, Business Center, Fitness Center, restaurants, restrooms, corridors, meeting rooms, offices, elevators, pool areas, parking garages, driveways, and other public areas. Duties may include special cleaning tasks and assisting Room Attendants and Housekeepers as needed.

Responsibilities

1. Maintain attentiveness, friendliness, helpfulness, and courtesy towards guests, managers, and colleagues.
2. Use proper radio etiquette when communicating with staff.
3. Practice safe work habits to ensure safety for guests and staff.
4. Handle Lost and Found items according to hotel standards.
5. Return all keys and assignment sheets to the Housekeeping Office at shift end.
6. Report maintenance issues to supervisors.
7. Be familiar with guestroom cleaning procedures to assist if needed.
8. Deliver clean linen and handle trash as required.
9. Collect trash from service landings and dispose of it properly.
10. Vacuum corridors and keep public areas tidy.
11. Maintain cleanliness of restrooms and public spaces.
12. Follow cleaning schedules for public areas.
13. Keep stairwells and ash urns clean and well-maintained.
14. Ensure guest satisfaction at all times.

Qualifications

1. High School diploma or equivalent.
2. Experience in hotel or related field preferred; prior housekeeping experience highly preferred.
3. Flexibility to work long hours if needed.
4. Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
5. Ability to stand throughout the shift.
6. Effective verbal and written communication skills.
7. Ability to multitask and prioritize tasks efficiently.
8. Attentiveness, friendliness, and a service-oriented attitude.
9. Participation in required meetings and training sessions.
10. High standards of personal appearance and grooming.
11. Adherence to hotel standards, safety regulations, and confidentiality policies.
12. Ability to handle problems proactively and efficiently.
13. Willingness to cross-train in other hotel areas.
14. Proactive initiative and guest service orientation.
15. Ability to perform other duties as assigned.