FT Public Area Attendant

Ennismore; Miami Beach (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a historic Art Deco hotel in South Beach, where you will play a crucial role in maintaining the cleanliness and service standards of public areas. This position offers the opportunity to engage with guests and ensure their experience is exceptional. As part of a dedicated team, you'll be responsible for various tasks, from maintaining restrooms to assisting with guest inquiries. If you thrive in a fast-paced environment and have a passion for hospitality, this role is perfect for you. Experience the excitement of working in a dynamic hotel setting and contribute to creating memorable experiences for guests.

Qualifications

• 1-2 years in a public contact position, preferably in a hotel.
• Must have excellent communication skills and be able to understand English.

Responsibilities

• Ensure cleanliness of public areas and restrooms throughout the shift.
• Handle guest inquiries and complaints promptly and efficiently.
• Assist in maintaining furniture and equipment in serviceable condition.

Skills

Customer Service

Multitasking

Attention to Detail

Communication Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Micros

ADP

Open Table

Job description

Located in beautiful South Beach, The Balfour is a historic Art Deco boutique hotel rooted in the iconic Ocean Drive. Historic and hip, yet classic and modern, The Balfour offers our team members and guests to create their own story. We have an exciting opportunity to join our team. Come join The Originals and unlock up-leveled experiences at our hotel.

Job Description

Job Purpose:

Under the general guidance of the Housekeeping Manager, assist in assuring smooth and efficient running of the Public Areas in accordance to the hotel standards. Ensure all our guests receive high quality and personalized service.

Duties & Functions:

1. Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
2. Maintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shift
3. Collect and stock restroom towels from laundry, fold neatly and put in restroom
4. Return dirty towels and soiled linens to laundry for cleaning
5. Dust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shift
6. Empty and clean trash bins in public areas
7. Familiarize self with all functions happening in the hotel
8. Ensure all the telephones in the public areas are clean and operable
9. Maintain furniture and equipment in a serviceable condition and report any defects immediately
10. Reports maintenance defects to Housekeeping office immediately
11. Deal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow up
12. Follow key signing procedures and take responsibility for assigned keys
13. Hand in all lost property and follow correct lost and found procedure
14. Ensure all equipment and material used are in a clean and working order, any defects should be reported immediately
15. Assist fellow employees to perform similar or related jobs as and when necessary
16. Carry out any projects and assignments as directed by the housekeeping management team
17. Attend any meetings or training sessions as required
18. Undertake any reasonable request and/or special projects as requested by management
19. Any other reasonable duties as assigned by the supervisor or manager.
20. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

ADDITIONAL RESPONSIBILITIES

1. Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
2. Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
3. Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
4. Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

1. Health and Safety
2. Food Hygiene
3. Maintenance
4. Emergency Procedures

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

1. Attend mandatory meetings including divisional meetings, staff meetings, etc.
2. Participate in community events and ensure corporate social responsibility goals of the company are met.
3. Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
4. Keep work area clean and organized.
5. Ensure confidential documents are kept in a secured area.
6. When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
7. Complete other duties as assigned by the Department Head.
8. Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
9. Ensure compliance with the company's policies and procedures.

OTHER DUTIES

Assimilate into the company's culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

1. High School Diploma or equivalent required
2. One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
3. Possess a gracious, friendly, and fun demeanor
4. Ability to multitask, work in a fast-paced environment and have a high level attention to detail
5. Maintain positive and productive working relationships with other employees and departments
6. Ability to work independently and to partner with others to promote an environment of teamwork
7. Must be able to stand or walk a minimum eight-hour shift.
8. Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
9. Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
10. Must have excellent communication skills and be able to read, write, speak and understand English.
11. Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.