Public Area Attendant

Fidelity Hotels; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Up to 3 weeks PTO

50% off discount at restaurants

401K matching

Paid holidays

Shop discounts

Job summary

Fidelity Hotel in Cleveland, OH is seeking a Public Area Attendant to maintain cleanliness of all hotel public spaces, restrooms, lobby, fitness center, pool area and guest corridors, and to replenish amenities and respond to guest requests.

The role emphasizes following established standards and safety guidelines, delivering strong guest service, and collaborating with team members. This is a full-time position with competitive wages and benefits offered.

Qualifications

• High school diploma or GED preferred.
• Guest service and/or housekeeping experience preferred.
• Able to interpret SOPs, safety and sanitation instructions.

Responsibilities

• Adhere to standards of operations, policies and procedures.
• Maintain cleanliness of all hotel public areas including restrooms, lobby, fitness center, pool area and corridors.
• Replenish public area amenities regularly (toilet paper, towels, soap).
• Remove linen and trash from vacated guest rooms as part of housekeeping tasks.
• Complete guest requests in a timely fashion.
• Maintain overall cleanliness and safety in work areas.

Skills

Guest service

Sanitation standards

Safety procedures

Education

High school diploma or GED

Job description

Fidelity Cleveland
Cleveland, OH 44114, USA

Description

FIDELITY HOTEL is hiring for a PUBLIC AREA ATTENDANT

Fidelity Hotel is a Michelin Key-awarded adaptive reuse project located at 1940 E. 6th Street in the historic 103-year-old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom-designed furniture, and thoughtfully curated art. The property features a full-service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long-standing ideals. Our unwavering dedication to the city's soul is expressed through the design, brand, art, amenities, and community programs - all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Maintain the highest level of cleanliness for all hotel public areas including public restrooms, lobby, fitness center, pool area, and guest corridors as applicable
• Replenish public area guest amenities on a regular basis including toilet paper, hand towels, hand soap, etc.
• Remove linen and trash from all vacated guest rooms proper to room attendant service
• Complete any guest requests in a timely fashion
• Maintain guest corridor and back of house cleanliness throughout the shift
• Report and correct any deficiencies noted in guest rooms or public areas to the appropriate individuals
• Assist in the timely completion of all projects including mattress rotation, window washing, deep cleanings, etc.
• Possess knowledge of all guest services and amenities
• Greet all guests in close proximity and make each feel important by providing a genuine welcome
• Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary
• Maintain a high level of cleanliness, sanitation, and safety in the work area

Who you are:

• You have a high school diploma or general education degree preferred.
• Previous guest service and/or housekeeping experience preferred.
• You can interpret standard operating procedures, safety, and sanitation instructions.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks paid time off annually
• 50% off discount at most New Waterloo restaurants
• 401K matching
• Paid holidays
• Discounts at our shops, hotels + local partnerships

New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will be accepting applications on an ongoing basis until a candidate is selected for this role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.