Public Aid Eligibility Navigator

Australian Government Department of Human Services; Chicago (IL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Pension program

Insurance benefits

Job summary

Illinois Department of Human Services is seeking a Public Aid Eligibility Assistant in Chicago to perform routine casework support, screen and register applications, and handle receptionist duties.

Under direct supervision, you will prepare files, protect customer information, and enter data into eligibility systems, supporting staff across the Roseland FCRC Office. This union position follows the applicable collective bargaining agreement.

Qualifications

• Requires knowledge, skill and mental development equivalent to the completion of high school.
• Requires one (1) year of clerical supportive experience in the Department of Human Services or equivalent training and experience.

Responsibilities

• Performs routine casework support functions by screening and registering applications, sorting incoming documents, maintaining office supplies and forms, providing office receptionist functions for support staff.
• Identifies and sorts documents coming into the office.
• Prepares files protecting customers confidential information, performs office receptionist duties, answers inquiries and/or directs person to professional staff, and enters information into the eligibility systems.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Education

High school diploma or equivalent

Job description

Illinois Department of Human Services is seeking a Public Aid Eligibility Assistant in Chicago to perform routine casework support, screen and register applications, and handle receptionist duties.

Under direct supervision, you will prepare files, protect customer information, and enter data into eligibility systems, supporting staff across the Roseland FCRC Office. This union position follows the applicable collective bargaining agreement.