Pub Team Leader: Guest Experience & Smooth Shifts

Metropolitan Pub Company; New Jersey; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Career progression across brands

33% staff discount on all brands

15% discount for family on all brands

Free employee assistance program

50% discount at Greene King Inns and酒店

Refer a friend – up to £1,500

Wagestream – access wage before payday

Retail discounts – up to 30% off at SG

Exclusive discounts with Three Mobile

Job summary

Metro Pubs is seeking a Team Leader to guide the floor during busy shifts, ensuring service runs smoothly and standards stay high. You’ll lead by example, coordinating the team and ensuring customers are kept happy throughout the shift.

As a Team Leader, you will deputise for management, resolve issues quickly, and maintain safety and cleanliness while delivering a warm, memorable experience for guests. You’ll foster a positive environment and coach colleagues to excel.

Qualifications

• Excellent customer service skills and a friendly, professional demeanor.
• Ability to lead by example and motivate a team during peak periods.
• Strong organizational and multitasking abilities to keep shifts running smoothly.
• Willingness to uphold high standards of safety, quality and sanitation.

Responsibilities

• Provide customers with a heartfelt and memorable experience on every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during busy shifts to ensure smooth operations.
• Maintain bar safety, legality, and cleanliness and address issues quickly.

Skills

Customer service

Leadership

Team coordination

Problem solving

Job description

Metro Pubs is seeking a Team Leader to guide the floor during busy shifts, ensuring service runs smoothly and standards stay high. You’ll lead by example, coordinating the team and ensuring customers are kept happy throughout the shift.

As a Team Leader, you will deputise for management, resolve issues quickly, and maintain safety and cleanliness while delivering a warm, memorable experience for guests. You’ll foster a positive environment and coach colleagues to excel.